subdomain linking issue

kotlie.com

• October 09, 2020 09:39

i have a problem with subdomain linking as requested i followed all steps and its more than 48 hours 

i am unable to see published page of following subdomains

online.kotlie.com

apps.kotlie.com

salon.pinkpearlstore.co.in

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  Sandra Prunici

  • October 09, 2020 12:56

  Hi,

  Thank you for the screenshot. From the screenshot, we found that the subdomain isn't recognized by Brizy Cloud. Could you please check if you follow all the steps and recommendation from this article https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-? Also, could you send us a screenshot with how did you configure the Cname record?

  Thanks!

  Best regards,
  Sandra

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  kotlie.com

  • October 12, 2020 09:16
  • Edited

  Hi

  Sandra thanks for prompt reply here

  Yes as per your video and support tutorial i have updated cname in dns of my godaddy cpanel

  cname details as attached here please let me know if i have gone wrong anywhere in doing so.

  I will be awiting for ypur reply

   

  

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  kotlie.com

  • October 12, 2020 09:17

  Kindly help to resolve this error
  https://support.brizy.io/hc/en-us/community/posts/360073603191/comments/360013127012

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  Sandra Prunici

  • October 12, 2020 11:56

  Hi,

  Could you please add instead of apps.kotlie.com only apps? See these screenshots https://jmp.sh/hANFT7y https://jmp.sh/MPh8EWZ.

  Thanks!

  Best regards,
  Sandra

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