Going three days without support.
I realize you are a small company, but if we are building critical business websites based on this plugin, what happens if a critical error happens with an update, as I often see posted on here, and someone's site is down for three days? Maybe you might consider offering 24/7 technical support to people who purchase lifetime accounts? I would seriously consider it then. Or is there a service that offers paid support for your product?
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Hi,
From what I see, you contacted us over the weekend. On weekends, only critical problems are answered and solved but I checked your list of posts and there is no critical issue there. These are all your posts(all have answers):
Saturday: Creating Hamburger Menu that says "Menu" on top?
Yesterday: Can I delete images and shorten copy for mobile, but have longer, bigger verbiage for desktop?
Yesterday: Are images created in the image editor automatically optimized?
Yesterday: I don't understand how this block is being laid out without using columns.
Yesterday: Contents of Site Being Displayed in Bulleted List at Top of Page?
Can you please give us details about your post with a critical issue that has not been answered for 3 days? Was your site down because of us and we didn't help you over the weekend?
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Hi Alex, nothing has been critical; I never said it was in my original post. I was simply saying if my site goes down due to one of the various critical errors I see posted on the Brizy support site, I am worried it will be down until support returns. I understand you're a small company, but I just hope that as you grow, that a priority is placed on this.
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How do I find my question? and how do I track that?
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@J C If the site is down we will try to react as soon as possible. But, I agree with you. Once we grow, the team will definitely grow)
@Kasra Moghaddam you will receive email notifications but you can also see them in your account here in the community: https://jmp.sh/k0Mfpvz
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I can't track my activities watch this 10 sec clip to see why!
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Hello Kasra!
I've sent you about 4 emails from our support@brizy.io address.
No replies from you :(
Ok, let's discuss here:
1. How did you get this page? - https://bit.ly/33ceCnK.
2. What email do you use now, to log into your Brizy account?
3. Send me the new email address and I will change it for you.
Thanks!
Natalia
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Hello Natalia!
1. I get the page bu simply going to my activity section under my name.
2. I use Kasrammarvel@gmail.com
Thanks this confusion is mostly due to the same problem hope to see it fix thanks.
Please let me know once fix so I can go and confirm my email this time.
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I hope you get to see the email above
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My Dear @Kasra!
You have 3 emails which are used in the login process - https://jumpshare.com/v/jlQOfqeVsEREhcTp0u5Y The latest one hello@.... is not valid and this email is causing these troubles Page Not Found. We want to delete this email. Please confirm.
Sandra also explained in this post https://support.brizy.io/hc/en-us/community/posts/360073323931-Track-support-activities
Regards, Natalia
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Hello dear Natalia!
I couldn't see that on my end, please delete everthing and just keep kasrammarvel@gmail.com for me thanks a lot also let me know when is done so I go and confirm that this time.0 -
Hello dear,
We updated your account and in the private ticket, we send you the new password. Could you please check if all is fine now?
Thanks!
Best regards,
Sandra0
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