Please calm developers before releasing an update

Juan Jiménez

August 07, 2020 09:12

You are great developers and we are very happy with Brizy.

But I think it is important to understand that this plugin when used on a client's website stability is very important.

We cannot update and the page has serious critical bugs or errors.

The support forum is full of bug reports right now.

I was thinking of acquiring the PRO version but right now I have many doubts. I cannot create a website for a client and if it is updated there is a serious error.

And I can not update a plugin and that Wordpress updates and stops working the whole page.

Please understand these words and congratulations on your work.

Comments

16 comments

Sandra Prunici

August 07, 2020 14:21
Hi,

Thank you for your message. We will take it into consideration. We are doing all the best and we strive to release new updates, improve existent options and add some fixes. This update was a big update with many new options, features, improvements and fixes and therefore for some users appears some error. We strived to fix all of them in the record time and I suppose we do it. Yes, I understand that this week was a crazy week for you but for all Brizy team too.

Best regards,
Sandra
2
Roberto Posavec

August 07, 2020 20:10
Keep up the good work Brizy team... I am sure you will fix everything.

Before updating always backup and you are safe!
0
Sandra Prunici

August 10, 2020 09:53
Hi,

Thank you for understanding! We will be more attentive in the next releases.

Best regards,
Sandra
0
Enrico Cristaldi

July 15, 2025 15:15
Years are gone but it seems that you still go on releasing dangerous updates.

It's not the first time that I find my sites broken after Brizy's updates:
it happens from time to time, so I've disabled everywhere Brizy auto updates,
so I must update Brizy on all my sites 1 by 1, it's very very tedious,
but better that find out of the blue all sites broken, as it just happened to me!!!

So now we are back again on majour issues with Brizy 2.7 !!!
I get A WHITE PAGE instead of home !!!!!!!!!!!!!!

Fortunately I'm prepared so I've applied upgrade just on 1 site,
and I've my backup before updating.

Keep in mind that I've disabled caches and whatever, but nothing to do.

Now I wanted also check an host migration and a different web panel,
starting from scaratch form previous site working backup.

Restored site is working fine,
then I try to update Brizy and.. WHITE PAGE, NO SITE.

So, it's time you take this kind of issues really seriously
as we the users cannot live in this way,
you must set up a serious stage set enviroment
and carefully check before relase updates.

In last 18 months this is third (THIRD) time
I get my sites broken from Brizy's update:
once every 6 month as medium!!

Brizy editor is great,
but you must find a reliable workflow to check and avoid this.

I haven't got so frequent issues with other plugin except Brizy.
Issues can happen developing, ok, but this is not HAPPEN, this is RECURRING !!

Please, take it seriously!
1

Enrico Cristaldi

July 16, 2025 09:06

Any news?????

I'm in troubles with many sites withis BLOODYLEIABLE BLOODY AN BRIZY UPDATE
YOU CANNOT RELEASE THIS UNREALEABLE UPDATES !!!!!!!!!!!!!!!!!!!!!!

For example I get:

SCRIPT FILE TEST: /home/lavalledegliulivi/lavalledegliulivi.com/public/index.php

EXCEPTION Class "Brizy_Editor_CompiledSectionManager" not found
	FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/editor/post.php[695]
	--- TRACE ---
	CLASS___: Brizy_Editor_Post->getCompiledSectionManagerFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/admin/blocks/main.php[383]
	CLASS___: Brizy_Admin_Blocks_Main->findReferencedInPageFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/admin/blocks/main.php[226]
	CLASS___: Brizy_Admin_Blocks_Main->getMatchingBrizyBlocksFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/admin/blocks/main.php[140]
	CLASS___: Brizy_Admin_Blocks_Main->enqueueMatchedGlobalBlockAssetsFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/admin/blocks/main.php[57]
	CLASS___: Brizy_Admin_Blocks_Main->initializePreviewActionsFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/class-wp-hook.php[324]
	CLASS___: WP_Hook->apply_filters        FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/class-wp-hook.php[348]
	CLASS___: WP_Hook->do_action            FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/plugin.php[517]
	FUNCTION: do_action                     FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/public/main.php[75]
	CLASS___: Brizy_Public_Main->previewModeFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/plugins/brizy/editor.php[259]
	CLASS___: Brizy_Editor->handleEditorPreviewModeFILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/class-wp-hook.php[324]
	CLASS___: WP_Hook->apply_filters        FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/class-wp-hook.php[348]
	CLASS___: WP_Hook->do_action            FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/plugin.php[565]
	FUNCTION: do_action_ref_array           FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/class-wp.php[835]
	CLASS___: WP->main                      FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-includes/functions.php[1342]
	FUNCTION: wp                            FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-blog-header.php[16]
	FUNCTION: require                       FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/index.php[17]
	FUNCTION: require_once                  FILE: /home/lavalledegliulivi/lavalledegliulivi.com/public/wp-content/wp_test_script_20a8852-15010012.php[139]

then on frontend I get

then if I update breeze free I get a page with NO MENU

NEVER NEVER NEVER AGAIN RELEASE THIS DISGUSTING KIND OF UPDATES
NEXT TIME I WILL SUE YOU FOR THESE DAMAGES

Ariel H.

July 16, 2025 09:45
Hi Enrico,

Thank you for taking the time to share your detailed feedback, and we truly understand your frustration.

Please rest assured that our development team is already aware of the issue with Brizy 2.7, and we’re currently waiting for an update that will address it. In the meantime, if the situation is urgent, we recommend reverting to the stable versions of Brizy (2.6.22) and Brizy Pro (2.6.14), which you can download from this link: https://supportfiles.brizy.site/

We sincerely apologize for the inconvenience caused. To help avoid disruptions like this in the future, we also strongly suggest using a staging version of your site to test any updates before applying them to your live environment.

If you're having trouble fixing the issue or reverting to the stable versions, feel free to share your website credentials with us so we can take a closer look and assist you directly. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

Community Post link: https://support.brizy.io/hc/en-us/community/posts/360072130231
WordPress Admin URL:
Username:
Password:

Looking forward to your reply.

Best regards,
Ariel H.
0
Enrico Cristaldi

July 16, 2025 10:43
OK.

However, instead of "To help avoid disruptions like this in the future, we also strongly suggest using a staging version of your site to test any updates before applying them to your live environment."

try this:

To help avoid disruptions like this in the future, we (YOUR CLIENTS) also strongly (TRULY STRONGLY) suggest YOU using a TRULY SOLID AUTOMATED TEST STAGING ENVIROMENT of your BRIZY EDITOR to test any updates before DEPLOY them to your live environment.

Don't forget that nowadays WP normally automatically applys updates.
1
Enrico Cristaldi

July 16, 2025 10:55
Also, would be greatly appreciated from all your clients an admin panel option
to quickly revert to Brizy's previously stable versions.

This would be really helpful to to quickly fix
and it seems not so heavy to develop and deploy.

There are a lot of mainstream themes like Astra and plugins like Rank Math Seo that include this switch
1
Ariel H.

July 16, 2025 14:28
Hi Enrico,

Thank you for your feedback, we truly appreciate you taking the time to share your thoughts.

I agree with your point, and I’ve passed your suggestions along to our team for consideration, especially regarding automated testing and adding an option to roll back to previous versions.

I’d also recommend posting this on our Ideas & Roadmap page at https://www.brizy.io/ideas-and-roadmap, as our developers actively monitor that space for feature requests. Posting it there also allows other users to comment and vote, which helps give your idea more visibility and support.

Thanks again for your input.

Kind regards,
Ariel H.
0
KC George

July 17, 2025 14:14
Hello Enrico,

We are attempting to make the header block visible on the websites you have sent us. Due to low PHP configuration settings, the pages are not being saved, especially the long pages with several images and videos. The following screenshot is taken from the WordPress dashboard of https://baroncella-saturnia.it/ under Tools > Site Health > Info > Server. Kindly increase the PHP configuration directives to the values provided in red color to help save the pages.

Hosting companies usually allow you to revise these directives in their control panel. For example, in cPanel, you follow the procedure at https://jmp.sh/GeA00OxZ to revise these values.
0
Enrico Cristaldi

July 18, 2025 10:15
Hi, I've applied all your advice
to these 6 sites with issues I've listed you before

Moreover, I've applied PHP 8.4.

Now all these 6 sites meet requirements you've asked for,
so pls try to fix it all.

In the meantime I've applied your latest Brizy's updates

to all remaining Brizy's managed sites,

but this lead on most of them to new problems

all concentrated on the "slim" Menu function:

in most sites this kind of menu now is not working anymore,
so pls let me know what have I to do to to fix all them.

Cheers.
1
Ariel H.

July 18, 2025 14:27
Hi Enrico,

We’ve just released Brizy 2.7.3 (and Brizy Pro 2.7.1), which include important fixes. Please update both plugins and let us know if the latest update improves things on your end.

Best regards,
Ariel H.
0
KC George

July 19, 2025 07:57
Hello Enrico,

In both lecascatedisaturnia.com and lecasedititti.com, the sticky header is not working while the main header works. This due to a conflict of a Brizy JavaScript file with another software in your WordPress environment. See the screenshot at https://jmp.sh/vv6xbJim We will look into this on Monday and our staff return to work.

I randomly checked all your websites. All websites looks good in general. If there are specific errors that you could not fix, please let us know. We will take a look.
0
KC George

July 21, 2025 04:35
Hello Enrico,

We have fixed the headers on both both lecascatedisaturnia.com and lecasedititti.com. Now both the main and sticky headers work on these websites.
0
Enrico Cristaldi

July 21, 2025 06:48
OK thanks!.

Could I pls telegraphically know what was the issue about and how to fix it?

Just to know where to point if in future I face something similar again.

Have a good day.

Enrico
1
KC George

July 21, 2025 06:59

Edited
Hello Enrico,

The fix the issue with the sticky header on both the projects, we resaved the "Display Conditions" for the header by clicking on the "Save" button here.
0

Please sign in to leave a comment.

Comments

then if I update breeze free I get a page with NO MENUNEVER NEVER NEVER AGAIN RELEASE THIS DISGUSTING KIND OF UPDATES NEXT TIME I WILL SUE YOU FOR THESE DAMAGES

Didn't find what you were looking for?

then if I update breeze free I get a page with NO MENU

NEVER NEVER NEVER AGAIN RELEASE THIS DISGUSTING KIND OF UPDATES
NEXT TIME I WILL SUE YOU FOR THESE DAMAGES