Edit with Brizy loads indefinitely

Tome Acevski

• May 20, 2020 05:56

I have purchased Brizy Pro as I am evaluating page builders to use in a multi-tenanted wordpress setup.

I have been stuck for days now not being able to progress to edit with Brizy. I just get the loading spinner forever.

I've left a comment on another post but have had no response in a couple of days, so hoping to get some love on a new ticket.

Your help would be greatly appreciated.

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  Alex

  • May 20, 2020 12:43

  Hi Tome,

  from what I see, your only comment was added to this post 21 hours ago and my colleague Sandra has already sent you an answer. Let's keep the discussion in one place. If necessary we will create a private ticket for you and we will inspect the problem on your site.

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  Tome Acevski

  • May 22, 2020 02:52

  Hi guys,

  I manged to figure this out. The was, or at least in my case, related to SSL security configuration, in particular X-Frame-Options setting.

  I was receiving the error below in console...

  Refused to display 'https://domain.com/?post_type=brizy_template&p=12&brizy-edit-iframe' in a frame because it set multiple 'X-Frame-Options' headers with conflicting values ('DENY, sameorigin'). Falling back to 'deny'.

  Looking into my apache configs, I found the following line in my SSL params config...

  Header always set X-Frame-Options DENY

  I commented this line out and made sure that the following line was enabled in the security config...

  Header set X-Frame-Options: "sameorigin"

  After that I reloaded apache and everything worked as normal.

  As an aside, this problem was also causing issues with viewing plugin descriptions and other touch points thoughout Wordpress that use iframes.

  I hope this helps others experiencing this problem.

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  Alex

  • May 22, 2020 12:55

  hey,

  Thanks for coming back with an update ;) 

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