Edit screen keeps loading forever.

Azman Nabi

• May 18, 2020 11:12

I could not reach the edit page with Brizy Edit on my Wordpress website. It keeps loading (screenshot attached - https://jmp.sh/2r4JSGN)

Tried on different browsers (Chrome and Firefox), both are updated. The Brizy plugins are also updated to latest versions. It keeps happen every now and then. 

From the last 2 hours I'm waiting for it, but no luck. 

Please push this issue to your utmost priority, because it's so annoying and time-wasting.

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  Sandra Prunici

  • May 18, 2020 15:25

  Hi Azman,

  Thank you for reporting this! Could we please continue the discussion in private? I created a ticket on this problem and we kindly ask you to give us the WP credentials to this site in the private ticket we created to check and investigate this issue.

  Thanks!

   

  Best regards,
  Sandra

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  Tome Acevski

  • May 19, 2020 15:19

  I am getting the same issue.

  I am trialling Brizy as a page builder for clients. So far have not been able to get past this hurdle.

  I've also purchased a pro license.

   

   

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  Sandra Prunici

  • May 20, 2020 07:05

  Hi Tome,

  Could you please give us more details regarding this problem? What versions of Brizy Free and Pro do you have? On what page did you find this error? Is this problem happen only on this page?

  Thanks!

   

  Best regards,

  Sandra

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  Tome Acevski

  • May 20, 2020 09:29

  Hi Sandra,

   

  I have a brand new install of the latest Wordpress, the only 2 plugins that were on the install were Brizy and Brizy pro. Both latest versions.

   

  I attempting to create my first template, and when I click on "Edit with Brizy" I am taking to an infinite loading spinner.

   

  I can't seem to find any way to debug or see any logs.
  
  

   

  

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  Sandra Prunici

  • May 20, 2020 12:18

  Hi Tome,

  What display conditions did you add for the template? Also, could you please try moving it from Drafts?

  Thanks!

   

  Best regards,

  Sandra

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  Tome Acevski

  • May 20, 2020 12:23

  I moved it out of drafts and still nothing.

  I also had not set any display conditions.

  I will say, my wordpress setup may be the cause. I have wordpress setup in a multi-tenant environment, where multiple sites share a core code base. Not to be mistaken for multisite. 

  That said, I have had no problems with other builders so far.

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  Sandra Prunici

  • May 20, 2020 13:53

  Thanks, Tome for these details, I already create a private ticket on this issue. On your email, you should receive a notification regarding this, could you please send to us in that private ticket, the WP credentials to check this inconvenience?

  Thanks!

   

  Best regards,

  Sandra

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  Tome Acevski

  • May 22, 2020 02:53

  Hi guys,

  I manged to figure this out. The was, or at least in my case, related to SSL security configuration, in particular X-Frame-Options setting.

  I was receiving the error below in console...

  Refused to display 'https://domain.com/?post_type=brizy_template&p=12&brizy-edit-iframe' in a frame because it set multiple 'X-Frame-Options' headers with conflicting values ('DENY, sameorigin'). Falling back to 'deny'.

  Looking into my apache configs, I found the following line in my SSL params config...

  Header always set X-Frame-Options DENY

  I commented this line out and made sure that the following line was enabled in the security config...

  Header set X-Frame-Options: "sameorigin"

  After that I reloaded apache and everything worked as normal.

  As an aside, this problem was also causing issues with viewing plugin descriptions and other touch points thoughout Wordpress that use iframes.

  I hope this helps others experiencing this problem.

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  Sandra Prunici

  • May 25, 2020 07:37

  Hi Tome,

  Thank you a lot for this notification! I think these details will help many people.

  Have a great day!

   

  Best regards,

  Sandra

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  Abhishek Bolar

  • June 06, 2020 12:26

  Hi Sandra,

  I have exact same issue. Can you please raise a ticket :)

  

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  Sandra Prunici

  • June 08, 2020 09:18

  Hi Abhishek,

  Could you please check if you have the latest versions of Brizy Free (1.0.126) and Brizy Pro (0.0.41)? Also, try to deactivate all plugins and activate a WP default theme and check if the problem is still present. 

  Thanks!

  Best regards,
  Sandra

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  Florian Boden

  • June 28, 2020 10:49
  • Edited

  Hello. I have the same problem. It occurred some months ago when updating Wordpress, brizy, and the theme.
  I tried to solve it today but still the same problem. Edit Brizy screen is loading forever. Could you please get in touch to help?

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  Sandra Prunici

  • June 29, 2020 09:07

  Hi Florian,

  Yes, we will create a private ticket but first could you please check if you have the latest versions of Brizy Free (1.0.126) and Brizy Pro (0.0.41)? Also, try to deactivate all plugins and activate a WP default theme and check if the problem is still present. 

  Thanks!

  Best regards,
  Sandra 

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  Florian Boden

  • June 30, 2020 19:41

  Please read my first post again. I can not update. It will break my site.

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  Sandra Prunici

  • July 01, 2020 08:40

  Hi,

  Do you have a screenshot of the error you receive when updating the Brizy plugins? Did you try to update them manually?
  Thanks!

  Best regards,
  Sandra

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  Sushant Chaudhary

  • July 16, 2020 11:01

  Hi Sandra, I'm having the same issue with my site 

  Funny thing is that, I've another issue going on with Brizy where my changes weren't saved, but that got resolved after i cleaned my database (temporary solution as Brizy said they're working on a permanent one)

  And now this issue of "forever load" where the /?brizy-edit page just keeps on loading until eternity. At the time of me typing this, it's been 25 mins and it's still loading. 

  1. I have updated all the plugins

  2. Brizy and Astra both are updated to latest versions.

  3. I have the same plugins I had 3 days before, when brizy was working fine, so it can't be an issue with the plugins.

   

  I wonder how long we'll have to jump from one issue to another, without actually building and growing our website. 

   

  Thank you.  

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  Sandra Prunici

  • July 16, 2020 14:08

  Hi, Sushant,

  Thank you for all these details and checks. Could you please send us a screenshot of the console when you open the Brizy builder and the builder is loading?

  Thanks!

  Best regards,
  Sandra

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  Ruel Apostol

  • November 05, 2020 05:27

  Been having the same problem. Loading time is infinite

  

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  Sandra Prunici

  • November 05, 2020 13:46
  • Edited

  Hi Ruel,

  Is this problem related to the problem you reported in this post? If so, could you please continue the discussion regarding it in that post?
  If it is another issue you found and you optimize the site following the instruction I provided in that post, could you please make some other basic checks? Do you have the latest versions for Brizy Free 2.0.16 and Pro 2.0.9? If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme, did you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Carlos Aramburo

  • December 13, 2020 20:25

  Hi I am having the same issue as with everyone above. I keep trying to edit with brizy and it just stays on the loading screen. I have both brizy pro and free updated and it just stays on the load screen. please help. This is the website i am having issues with https://www.otherworldsinc.com/

   

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  Carlos Aramburo

  • December 14, 2020 15:44

  Hi, I really need help with this. Brizy is not loading my pages when i try to edit. I even had the host provider look into it and spent hours trying to solve the issue. I need a response. I have pro for more info.
  
  

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  Sandra Prunici

  • December 14, 2020 16:44

  Hi Carlos,

  I will open a private ticket but could you please check if you receive the same problem if you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme?
  Yes, I notice that you said that you have the latest Brizy Free and Pro but could you please check if you have the 2.2.3 version for Brizy Free and the 2.2.0 version for Brizy Pro?

  Thanks!

  Best regards,
  Sandra

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  Drew Bates

  • February 13, 2025 17:38

  What is the point of these forums if support always tells you to "open a private ticket". Makes no sense. 

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  Ariel H.

  • February 14, 2025 08:56

  Hi Drew,

  Thank you for reaching out.  

  We create private tickets for issues that need to be escalated to our developers. If you're experiencing the same issue, please provide more details so we can better understand the situation and assist you accordingly.  

  Best regards,  
  Ariel H.

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