Skip to main content

Slider images not showing

Huzan Forbes

Hi,

I am unable to see my slider images. Kindly assist.

1

Comments

29 comments

Date Votes
  • Alex

    Hi,

    I'm sorry to hear but I'm afraid I can't help you much. 

    "I am unable to see my slider images" - it's too general. We should know more about this issue so we can help you.

    Are we talking about WordPress or Brizy Cloud? If WordPress - do you have the latest Brizy versions - Free 1.0.122 and PRO 0.0.39? Do you have the same problem if you disable all external plugins? Do the images not appear in the frontend or in the editor?

    0
  • Huzan Forbes

    Hi Alex,

    No, I have a paid theme Philanthropy.

    The problem is there.

    0
  • Alex

    I found a link to your site and can see that the images do not appear in the slider. But, there is something related to your server. You have "the server responded with a status of 403" error: https://jmp.sh/ah1epZp

    The image cannot be accessed from the direct link either and this has nothing to do with Brizy. See this example: https://new.vconnectfoundation.org/wp-content/uploads/brizy/825/assets/images/iW=5000&iH=any/slider-2.jpg 

    A possible cause could be a corrupt .htaccess file or incorrect file permissions on your server. Here you can find more out: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

     
    0
  • Huzan Forbes

    Hi Alex,

    Why is my media being stored under a brizy folder?

    The image is uploaded here and it is showing properly. This is theme/plugin issue.

    Kindly help me fix this asap.

    0
  • Huzan Forbes

    Hi,

    Looking forward to your response to close this.

    I cannot afford any more delays.

    0
  • Alex
    • Edited

    Hi,

    the Brizy images are stored in a separate folder from the regular media library image folder from WordPress. Here you can find more out: https://support.brizy.io/hc/en-us/articles/360031704031-How-does-Brizy-handle-images- 

    Please check the permissions for the  /uploads/brizy/ folder on your server.

    0
  • Huzan Forbes

    Hi Alex,

    However in the editor, I chose Visual composer. How do I get the images up and showing? This is getting very frustrating now. Need a solution today anyhow!

    0
  • Alex
    • Edited

    Dear user, 

    please check the article I sent above. The Brizy images are stored in a different folder. Please make sure the server does not restrict access to the /uploads/brizy/ folder: https://new.vconnectfoundation.org/wp-content/uploads/brizy/825/assets/images/iW=5000&iH=any/slider-2.jpg

    0
  • Huzan Forbes

    Below link will give you the permissions look:

    https://drive.google.com/file/d/1qt2Fp0ltKpMQ36PitXHsaRKAhoqOQ_qM/view?usp=sharing

    0
  • Alex

    You should have 755 for folder and 644 for files but you have -x for others. Need to be 644( rw-r-r)

    0
  • Huzan Forbes

    Updated link;

    https://drive.google.com/file/d/18ewyjTj7iwBFi73GHFZyhykE43NvcM4B/view?usp=sharing

    0
  • Huzan Forbes

    It is as per what you want and still not showing:

    0
  • Alex

    The images are now available. Please check.

    0
  • Huzan Forbes

    When I try to upload new images they don't get uploaded via Brizy.

    It gets uploaded via media. How can I resolve this?

    0
  • Alex

    Do you have any error messages?

     

     
    0
  • Huzan Forbes

    It shows as a broken image. It would not import in Brizy but import in Media. Certainly something wrong with the plugin.

    0
  • Alex

    You said the same thing when there was a problem with permissions :)

    May I have a screenshot?

    0
  • Tobias RIEPPER

    The slider won't work if you are using Arabic language in Wordpress, or any RTL language for that matter.

    I hope they can fix this ASAP!

    https://support.brizy.io/hc/en-us/community/posts/360071479291-slider-problem?page=1#community_comment_360012184431

    0
  • Alex

    Yes, it will be fixe in one of the next updates. Sorry for the created inconvenience. 

    0
  • David

    Hello, I also have this problem. I have checked the upload folder permissions and all showing 755. How do I solve this problem?

    0
  • Alex

    Hi,

    It's a 5-month-old discussion and it's probably another cause for you. Can you please give us more details? Do you have this issue with the latest Brizy version - Free 2.0.10 and PRO 2.0.5? Also, do you have the same problem if you disable all your external plugins?

    0
  • David

    Yes I'm on free 2.0.10. Have tried disabling all plugins, still the same issue. 

    0
  • Alex

    Please provide the link to your website and we will check the errors in the browser console.

    0
  • David

    it's www.opsense.co 

    0
  • Alex

    Hi,

    From what I see you have a carousel on the page, not a slider. Also, I don't see any images added to the carousel in the HTML structure. Please send a screen recorder to see how you added the images and how they look like in the frontend. Thanks.

     
    0
  • David

    The problem I have is more generic, in that no photos uploaded through Brizy work. I don't have a screen recorder but here are screenshots that show the process I take. 

     

     

     

     

    1
  • Alex

    Hi,

    I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

    0
  • Abdullah Almoussa

    we have the exact same problem as David

    can you please provide a solution for this too?

    0
  • Alex

    Hi,

    does it behave the same in the editor or does the image also not appear in the frontend? Please provide the link to that page and we will look into it. Thanks.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question