Icons not displaying in browser

Completed

Nina Mckeon

• April 09, 2020 01:07

Brizy icons appear as normal while in Brizy Editor. However, they don't seem to be showing up when viewing a page in any of the browsers. Please help!

0

• 

  Sandra Prunici

  • April 09, 2020 10:21

  Hi,

   

  I'm sorry about the problem you encounter. Could you please check if you have the latest versions of Brizy plugins? Now, we have the 1.0.122 version for Brizy Free and the 0.0.39 version for Brizy Pro. After this, could you please refresh the page and update again it? 

  Thanks!

   

  Best regards,

  Sandra

  0
• 

  Alex

  • April 09, 2020 13:42
  • Edited

  Also, if you are hosted on Godaddy and have active CDN, this post might help you: https://support.brizy.io/hc/en-us/community/posts/360058308792/comments/360009612932

  0
• 

  Nina Mckeon

  • April 16, 2020 23:10

  Hi Alex,

  Thanks so much for getting back to me. 

  Yes, to confirm I had the latest version when I originally wrote this post (1.0.122) and I've just updated to 1.0.123. The problem is still present.

  I'm also not hosted by GoDaddy nor have active CDN.

  Could this have anything to do when you changed from using XML-based SVG files (standard) to text-based? I noticed It was around the time of the release that broke the icons on our site. (just a thought)

  Best regards,

  Nina

   

  0
• 

  Alex

  • April 17, 2020 12:17

  Hi Nina,

  the change from svg to text-based was made in order to solve this problem not to create it :) 

  We need to take a look at your dashboard. I have created a ticket for you so please send the login details there and we will look into it. Thanks.

  0
• 

  Natalia Chitoroaga

  • April 21, 2020 08:43

  Solved.

  Plugin incompatibility between Brizy and Scrips to footerphp plugin:  https://wordpress.org/plugins/scripts-to-footerphp/ 

  0

Please sign in to leave a comment.