social icons not showing up

Karen Crowley-Susani

• March 08, 2020 13:04

I have Brizy Pro and my social icons are not displaying. I can set them up in the builder, but when I test it, there is nothing. I see that this has been a problem, what are solutions?

Thanks,

Karen

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  Alex

  • March 09, 2020 08:51

  Hi Karen,

  do you have this problem on Brizy Cloud or Brizy WordPress?

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  Karen Crowley-Susani

  • March 09, 2020 08:54

  Brizy Wordpress

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  Alex

  • March 09, 2020 09:12

  can you please confirm you have the latest Brizy versions: - Brizy Free 1.0.114 and Brizy PRO 0.0.34?

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  Karen Crowley-Susani

  • March 09, 2020 09:14

  Yes, I do

   

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  Karen Crowley-Susani

  • March 09, 2020 09:18

  I also deactivated all my plugins except for Brizy and nothing changed with the social icons not showing up

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  Alex

  • March 09, 2020 10:04

  are you hosted on GoDaddy? CDN active?

   

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  Karen Crowley-Susani

  • March 09, 2020 10:13

  Yes, I am hosted on GoDaddy, I don't know what CDN is.

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  Alex

  • March 09, 2020 10:33

  Here you can find more out: https://uk.godaddy.com/help/what-is-a-cdn-32168

  You can get in touch with the GoDaddy team and ask them to disable CDN. This should fix the problem. You can also refer to this post as it may be a similar issue: https://uk.godaddy.com/community/Managed-WordPress-Hosting/CDN-Blocking-Web-fonts/td-p/151974

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  Karen Crowley-Susani

  • March 09, 2020 11:01

  Ok, I'll call and see what I can do. thank you, Karen

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  Alex

  • March 09, 2020 11:32

  Please come back with an update here. Thanks.

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  Karen Crowley-Susani

  • March 09, 2020 16:27

  It worked! My icons are up and running. Thanks for the tip.

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  Alex

  • March 10, 2020 08:46

  I'm glad to hear that. Let us know if you need anything else. 

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