CNAME blocked from Italy network provider

Rossana Del Forno

May 24, 2021 15:32

Hello! We noticed that your CNAMEs are blocked by the Italian landline provider.

Comments

5 comments

Sandra Prunici

May 25, 2021 09:50
Hi,

We tried to access your URL and find that the SSL wasn't applied to your site. Seems that there are some inconveniences with the configuration of the Cname and A record. Could you please check if you added them as it is recommended in this article? Could you please send us a screenshot from your domain registration about how do you connect these records? Do you register the AAAA record? If you have it added, could you please delete it?

P.S. I'm sorry but I don't know Italian and for this reason, I couldn't understand the message from the screenshot you send us. If you could translate us or give us more details about that message, I would appreciate it a lot.

Thanks!

Best regards,
Sandra
0
Rossana Del Forno

May 25, 2021 10:03
Hi Sandra,

I open a new ticket with more details.

This is the url: https://support.brizy.io/hc/en-us/community/posts/360015608177-All-brizy-site-domains-blocked

Thanks,

Rossana
0
Sandra Prunici

May 25, 2021 14:50
Hi,

Thank you! I already send s reply to the newly created post.

Best regards,
Sandra
0
Mahyar Moharer

May 25, 2021 17:21
This happening on my all website here in Canada with Rogers and fido (major providers) all the domains I have!
phimaster.ca
my-dentist.ca
0123dental.ca
Everything with brizy.site cName, nothing work anymore
0
Sandra Prunici

May 26, 2021 11:11
Hi,

I'm sorry for this inconvenience. We checked this problem with our developers and found an inconvenience that is already in the fixing process. In a couple of hours, all will be work correctly. I will inform you in an update when it will be solved.
Thank you for your patience and for reporting to us all these details!

Best regards,
Sandra
0

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