"something went wrong with the project" error

Jae Tan

• May 23, 2021 13:24

I have restarted my VPS server and is currently facing this issue when trying to edit all pages. It seems similar to this - https://support.brizy.io/hc/en-us/community/posts/360015183877-Moved-site-to-new-host-now-getting-something-went-wrong-with-the-project-error. On inspect element, it shows "project data should exist". Please advise what is wrong. I can send you the dashboard credential privately for fixing. Thank you!

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  Permanently deleted user

  • May 24, 2021 11:18

  Hello,

  Thank you to getting in touch with us.

  Could you please tell us where do you have this issue in Brizy WordPress or Brizy Cloud ? If it is Brizy Cloud please send the link to your website so we can see the issue. Have you encounter this problem in WordPress? Please make sure that you have the latest versions for Brizy Free 2.2.16 and Brizy  Pro 2.2.11. Also, could you please give us more details about how you have restarted the VPS server?

   

  Best regards,

  Nelea

   

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  Jae Tan

  • May 25, 2021 09:12
  • Edited

  Hi Neela, 

  I am using DigitalOcean, not Brizy Cloud. I saw that the CPU usage was high, and having an error showing "failed to establish database connection" when loading the site, so I simply turned the server off and on. The site went back up, but the Brizy builder stopped working and I am seeing the mentioned error. I am on the latest version of WordPress, Brizy Builder and Brizy Pro.

  

  

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  Permanently deleted user

  • May 25, 2021 11:37

  Hello,

  We need to inspect this and see what the problem is. I have created a private ticket for you so please send your login details there and we will look into it.

   

  Best regards,

  Nelea

   

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