Moved site to new host now getting "something went wrong with the project" error

Completed

P Bacon

• April 17, 2021 16:19

Hi, just moved a site to Cloudways using its migration tool.

Ever since, I cannot edit any of the pages on the site at https://bethesdachurch-brampton.org.uk

I have moved another site to the same platform a couple of months ago and had no problem with that.

Anyway, I guess you will need access to the dashboard. I did set up a user account for brizy and I'm not sure if you may have received an email already for it. I can send it again if you don't have it.

All the brizy plugins and wordpress are are up to date.

 

Many thanks,

Paul.

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  Sandra Prunici

  • April 19, 2021 14:16

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Also, could you please check if you have the latest version for Brizy Free 2.2.13 and Brizy Pro 2.2.9?

  Thanks!

   

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • April 20, 2021 11:44

  Fixed, 

  Error: Project data should exist. 

  This bug can be fixed only by our development team.

   

  Regards, Natalia

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  Fernando Gonzalez

  • July 26, 2021 05:58

  Project data should exist. 

   

  I have this issue as well, could you help me fix it?

   

  I can give you access when you send a ticket. 

   

  Thank you,

   

  Fernando 

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  Denis B.

  • July 26, 2021 07:35

  Hi Fernando,

  Thank you for contacting us.

  I have created private ticket for you, you should receive notification regarding this. In this ticket, please, provide us link to your website, admin access to WP dashboard and FTP credentials, we'll fix the problem.

  Best regards,
  Denis.

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