Contact from is send fine but reply to is wrong

Ivone Cumpe

• April 12, 2021 20:56

Contact form is send fine, but reply to is wrong. Instead to reply to sender, it's showing my site email. 

Example picture attached.

ANYONE can help?

TIA

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  Ivone Cumpe

  • April 12, 2021 21:26

  Above is from SMTP 

  When use WP setup, I get the something, but it shows to reply wordpress@mysite.com

  Insane, please help, I am going crazy..........

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  Ivone Cumpe

  • April 12, 2021 22:16

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  Sandra Prunici

  • April 13, 2021 13:24

  Hi,

  Did you connect the form with the default Email methods WordPress, Gmail or SMTP? Unfortunately but these email methods doesn't have by default the reply mode therefore they can't be set up with a reply from the Brizy builder. They are only for notifying the admin/owner of the site about a new lead.

  If you want to create and send the reply-to messages, we recommend using one of the Form Integration App. Almost all of the Form App we integrated into Brizy has a Free plan, therefore, we have the possibility to send replies and also manage all leads from a professional dashbaord.

  Best regards,
  Sandra

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  Ivone Cumpe

  • April 13, 2021 18:44

  Thank you very much Sandra.

  I am really mad, that nowhere I could see this information.

  Basically WPmail or STMP as it's offer right now doesn't work as it should.

  It's insane. Brizy is great and has incredible potential (I love it), but why such a simple but VERY important feature doesn't work, is beyond my comprehension. 

  Can you tell me why is it missing? Same goes for Brizy Pro as I found out in different articles.

  TIA
  Ivone

   

  BTW: yes, I incorporated Formidable forms and it works as it should.

   

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  Sandra Prunici

  • April 14, 2021 11:47

  Hi Ivone,

  I'm sorry for this inconvenience! We will try to improve our documentation to find easier more details. 

  Great to know that you find a solution for this!

  Best regards,
  Sandra

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  Timothy Faux

  • April 27, 2021 14:21

  I agree, this is very basic functionality that is lacking in Brizy. This page says "We are also generating short-codes for your fields so you can include the lead info in the email." But not being able to reply-to the email the form user specified directly in email client is very frustrating.

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  Sandra Prunici

  • April 28, 2021 06:38

  Hi Timothy,

  Unfortunately, but the default form connection like WordPress doesn't have the reply-to option and it has the scope to notify the site administrator (email owner) about the new lead. As the article title said it is an email notification method. If you need a bit more complex and professional form connection, I can suggest looking for a Form integration App we have already added to Brizy Form (it is a Pro feature). Most of them have a free package, therefore, I think it is a good opportunity to try them.

  Best regards,
  Sandra

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