Brizy Cloud: Server Sync is not working

Maria Lagrotteria

• March 29, 2021 11:57

Hi

we're trying Brizy Cloud.
So far we have worked with Brizy Wordpress.

We did a little test
We have created a project here
https://pablito.brizy.site/

We have downloaded the "Server Sync" script.
We have modified the htaccess file as shown here
https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync

We opened the site url and waited for the synchronization.

The synchronization was successful and we can see the site on our server.
Up to here everything is ok

We then changed the site to Brizy Cloud and updated the changes.
We have only changed the text in the first block from English to Italian.

We waited 2 minutes and we updated the page but the site on our server does not update always remains with the English language.

We waited 10, 20, 30 minutes and then an hour but nothing ...
We have cleared the cache of Crome and Firefox but nothing
We have cleared the siteground cache but nothing the site on Siteground does not update.

Can you help us understand what the problem is? Thank you:)

=================================

We have seen your road map for Brizy Cloud and we really like the white label feature.
Do you have any updates on this feature?
How can we join Brizy Cloud White Label?

We await your info
Thank you

Maria

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  Alex

  • March 30, 2021 09:05

  Hi Maria,

  Can you please send the link to your main site so we can compare it with the cloud project?

  Regarding the Whitelabel in Brizy Cloud: this feature is on our to-do list, but it's not ready yet, so you can't find it in Brizy Cloud. At least for now.

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  Alex

  • March 30, 2021 09:11

  btw: please make sure you clean the cache folder and delete all the files in the var folder.

   

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  Maria Lagrotteria

  • March 30, 2021 10:12

  Hi Alex thanks for your support

  I followed your instructions, I deleted all files in the Var folder.

  In the cache folder I did not understand which file I need to delete.

  In the Cache folder there is an img folder where there are images.

  Can I delete all these files including the img folder?

  Here is a screenshot

  https://markuphero.com/share/C8gAUNfsMts9Qq1eUmmw

  I await your info

  Thanks

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  Alex

  • April 01, 2021 12:49

  Hi,

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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