Contact form error

Daniela Lezcano O

• March 24, 2021 01:40

Hello I have this problem 


"When I submit a message, I get the error message that it didn't send.  However, the email is sending."

If you can help me thank you in advance!

0

• 

  Alex

  • March 24, 2021 10:41

  Hi Daniela,

  I sent a reply to another post where you commented. I will duplicate my answer here for your convenience, but let's keep the discussion in one place: either here or there.

  ----

  Can you please create a new form (added from the sidebar) on the same page and set up just one send method there, either WordPress or Gmail. If the problem persists we will inspect this in your dashboard.

   

  0
• 

  Daniela Lezcano O

  • March 25, 2021 23:51

  So I deleted the previous form and choosed gmail and the error is still alive hahah :/  too bad, PLEASE HELP!
  ( I did receive the email tho) 
  

  0
• 

  Daniela Lezcano O

  • March 26, 2021 00:09

  Hello Alex, ( Problem solved)
  
  I just tryed wordpress and not gmail because apparently there is a brich with the security and google blocked brizy when I added the email and the password here:
  
  
  And this was what google said, so apparently there is something going on with Brizy and gmail.
  
  
  Thank you, problem solved. Please try to integrate Gmail with google security protocols so we can use it :D

  0
• 

  Alex

  • March 26, 2021 17:38

  Hi Daniela,

  I'm glad to hear that.
  Did you turn on the "Less secure app access" option? Please refer to the third step in this article: https://support.brizy.io/hc/en-us/articles/360044216151-Email-notification-via-Gmail

  0

Please sign in to leave a comment.