No option to choose domain

Jane D

• March 04, 2021 13:57

Hello,

I am trying to publish my site with a custom url, but am never given the option to enter my url. Anytime I click on publish from the webpage modifying view, it just publishes it on your subdomain, and I don't have the option to publish it when i'm in the dashboard view (so I don't have what is on the first image here: https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-)

Below are the errors I get if I click on the link when the website isn't published (changed from webpage view mode).

How can I figure out a way to publish to my own domain?

Thank you for your help!

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1)

2)

3)

 

 

 

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  Alex

  • March 04, 2021 15:58

  Hi,

  The custom domain option doesn't appear in the editor. You can find it here: https://jmp.sh/t3CfszH The logic is simple: you create a project, you publish it, it is published on a subdomain of ours (and it will always be so), after that you can linnk a custom domain to our subdomain by adding two records:

  CNAME: https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

  A record: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

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  Alex

  • March 04, 2021 15:59

  Also, two video tutorials:

  https://youtu.be/hIHGuOy1vbk

  https://youtu.be/zyxyrlEyD3g

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  Jane D

  • March 04, 2021 16:12

  Hello,

   

  Thank you for your answer.

  The issue is I cannot access the menu shown in these tutorials. Instead, I only see "Leads":

  

   

  Thank you for your help

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  Alex

  • March 06, 2021 12:54
  • Edited

  It looks like you have a limited access role in this sub-account. Can you please confirm that you are the owner or manager in the account where the project is located?

   

   

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