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Single Page Not Rendering Correctly - Updated Plugins - No Resolution

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3 comments

  • Ariel H.

    Hi Amanda,

    Thank you for reaching out.

    Please try making small adjustments to the affected blocks, such as temporarily adding a bit of padding or changing the width of each block from top to bottom, and then hitting Update. This forces the affected blocks to recompile and can help restore the layout.

    Here’s a short screencast from another customer demonstrating the process:
    https://youtu.be/k6KW04mBaYU

    If the issue persists, please provide temporary WP Admin access so we can further investigate it on our side.
    Kindly send the following details to communitysupport@brizy.io:

    Community post link: https://support.brizy.io/hc/en-us/community/posts/35892783842450
    WordPress Admin URL:  
    Username:  
    Password:  

    We’ll be glad to assist as soon as we have access.

    Best regards,  
    Ariel H.

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  • Ariel H.

    Hi Amanda,

    I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Amanda,

    Thank you for sharing the login details.

    We tried to access the site, but WordPress.com is asking for a username instead of the email address provided. Could you please send us the correct WordPress.com username so we can try logging in again?

    Best regards,
    Ariel H.

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