Issue with builder

Tatsiana Greenberg

• May 05, 2026 17:12

I have a website and it is having issues with brizy builder. I did updates checked the site it was fine, then I did a minimal editing to the page and the site broke. I restored it because nothing worked (I did a one pixel change on the page as well, reinstalled brizy). and hosting support said it was related to CCS missing files or something along those lines. then after I restored the site I decided to edit the page without doing updates to plugins and the result was the same. I have no idea what to do. I restored the site and created a staging environment to show you. 

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  Ariel H.

  • May 06, 2026 04:56

  Hi Tatsiana,

  My apologies for the inconvenience, creating a staging site was a great idea.

  We also have an upcoming fix for this issue. A Brizy update has already been released, and the Brizy Pro update will follow soon.

  Once the Brizy Pro update is available, please test it on the staging site first before updating the live website.

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • May 11, 2026 20:47

  how soon should it be expected? I can't made changes to the website at all

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  Ariel H.

  • May 12, 2026 08:33

  Hi Tatsiana,

  We already have an update related to this issue.

  Could you please send over your site credentials so we can help update your website and ensure that everything works properly?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/35344089858834
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • May 12, 2026 12:16

  Hi Tatsiana,

  We’ve fixed the broken pages on your website.

  In case you encounter the same issue again on another website, please try the following troubleshooting steps:

  1. Temporarily disable all third-party plugins.
  2. Update the global header and footer, make a small change such as adjusting the padding, then revert it back.
  3. Hit the Update button.

  

  This only needs to be done on the homepage. Resaving the page forces it to recompile, which eventually fixes the broken layout issue.

  Please let us know if you need any further help.

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