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cant save after update

Agris Dulbinskis
  • Edited

Hi, have the latest Brizy, tried to edit some page info, but could not save. it tells  page need to be refresh. It did not help after refresh. 

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  • Ariel H.

    Hi Agris,

    Thank you for contacting us. This issue can happen on sites using Wordfence or similar security plugins. Disabling the firewall or setting it to learning mode can usually resolve the problem. More information is available here: https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled.

    This error can also occur when your webpage exeeds the upper limit for page size set in your hosting server. You can fix the error by updating the upper limit settings

    1. PHP Post Max Size: You can check the current Post Max Size set in your WordPress Dashboard under Tools > Site Health > Info tab > Server > PHP Post Max Size. Please see the screenshot at https://jmp.sh/hSA5bbJW. Kindly increase this value to 1024M following the procedure at https://jmp.sh/share/T2hwWcgKXf9lx5MS0XA7. The procedure in the screen recording is for cPanel. If you hosting provider uses another control panel, the procedure could be slightly different. If you are unsure how to set this value in your server, kindly take the help of your hosting provider.

    2. ModSecurity: An open-source web application firewall (WAF) called ModSecurity is typically found in your hosting cPanel. The "SecRequestBodyLimit" configuration directive in ModSecurity establishes the maximum size of HTTP requests for your websites. You will get the above error in the Brizy editor when attempting to save changes to your page, if the request size for your Brizy page exceeds the upper limit.

      Your host may have set the default SecRequestBodyLimit to 0.125 MB. This limit needs to be increased to 4MB in order to ensure error-free Brizy editing. Please request your hosting provider to update the ModSecurity configuration file with these two configuration directives.
      SecRequestBodyLimit 4194304 # Limit request bodies to 4 MB
      SecRequestBodyNoFilesLimit 2097152 # Limit non-file request bodies to 2 MB

     

    If this is not the case, please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

    If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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