My brizy site is broken

Bertie Franke

• April 25, 2026 16:20

My site is broken. Even with only the Brizy plugins acitvated in Wordpress the site remains broken, so I think the problem has to do with Brizy. Uploaded the latest versions of Brizy free and pro, but no results. PHP version is 8.4.20. Site www.bertiefranke.com

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  Ariel H.

  • April 25, 2026 16:46

  Hi Bertie,

  Thank you for reaching out.

  Could you please provide access to your website so we can take a closer look?  You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:

  • Community post link: https://support.brizy.io/hc/en-us/community/posts/35094599654930
  • WordPress Admin URL:
  • Username:
  • Password:

  Best regards,  
  Ariel H.

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  Bertie Franke

  • April 25, 2026 17:30

  Done

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  Ariel H.

  • April 25, 2026 20:13

  Hi Bertie,

  Thank you for your cooperation, we've now fixed the issue.

  

  Could you please test it on your end and let us know if everything is working as expected? If you need any further assistance or have any questions, feel free to reach out.

  Best regards,
  Ariel H.

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  Bertie Franke

  • April 26, 2026 09:04

  It is working again! Thank you so much. Could you explain what was the problem and how you solved it? So I can fix it myself, might it happen again in the future.

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  Ariel H.

  • April 27, 2026 08:20

  Hi Bertie,

  Some CSS was missing in the recent update. This is a glitch on our side that’s currently being fixed.

  In the meantime, you can download the CSS from this support thread in case you have other websites experiencing the same issue:
  https://support.brizy.io/hc/en-us/community/posts/34782427510546

  My apologies for the inconvenience, and thank you for your patience while we work on a fix.

  Best regards,  
  Ariel H.

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  Bertie Franke

  • May 07, 2026 11:37

  Hi Ariel, My site is broken again. Same problem. Can you please fix it as soon as possible. I'm loosing customers...

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  Ariel H.

  • May 07, 2026 11:53
  • Edited

  Hi Bertie,

  We’ve fixed the issue on our end. Sorry about that.

  If this happens again in the future, you can usually fix it by making a very small change to the Global Block, such as adjusting the padding slightly, then reverting it back to the previous value and clicking the Update button afterward. This forces the page to recompile.

  

  In this case, we only applied the change to the home page, and the rest of the pages were fixed automatically after those steps.

  In any case, you can always send us a support request and we’ll be happy to update it for you on our end.

  Please let us know if you notice anything else.

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