Background video is letterboxed

Delmar Whittington

• April 22, 2026 08:22

I have a YouTube video on my site's homepage that is letterboxed. My settings are full-width and full height. However the video is still letterboxed. Is this a bug, or am I doing something wrong? Also why is my home page link: https://southfultonkappas.org/#!event-list instead of a normal permalink?

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  Ariel H.

  • April 22, 2026 09:17
  • Edited

  Hi Delmar,

  Could you please try temporarily disabling the SiteGround Optimizer plugin and check if that makes any difference?

  About the URL,  the "#!" (hashbang) in the link is typically added by a script or plugin that handles dynamic content, such as event calendars or filtering systems. This is not something generated by Brizy, so it’s likely coming from another plugin installed on the site that manages events or page navigation.

  To help isolate this, you can try temporarily disabling other active plugins (besides Brizy and Brizy Pro) and see if the URL structure changes.

  If the issue persists, you may share your site credentials with us so we can take a closer look on our end. Kindly send the following details to communitysupport@brizy.io:

  • Forum reference: https://support.brizy.io/hc/en-us/community/posts/35002456098962
  • WordPress Admin URL:
  • Username:
  • Password:

  We’ll be glad to assist further.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 23, 2026 10:13

  Hi Delmar,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look at the issue.

  Best regards,
  Ariel H.

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