Brizy will not activate on my site

Paul Fitzgerald

• April 12, 2026 19:00

It started with message in plugins page that Brizy Pro needed to be updated to 2.8 to run on this site.

I FTPd a copy of Brizy Pro 2.8.6 and also an updated copy of Brizy now I can't activate any of them without a critical error page appearing.

I have deactivated all other plugins to see if this was the problem, but they all reactivate without a problem.

Thanks, Paul

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• 

  Ariel H.

  • April 13, 2026 08:28

  Hi Paul,

  Thank you for reaching out and for sharing the details of the issue. 

  To help us take a closer look, could you please provide temporary access to your WordPress admin dashboard and FTP? This will allow us to properly investigate what’s causing the error.

  You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io using the format below:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/34748464345874
  WordPress Admin URL: 
  Username:
  Password:

  FTP host address:
  Username:
  Password:

  Once we have access, we’ll review the setup and get back to you with our findings as soon as possible.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 16, 2026 12:44

  Hi Paul,

  I just wanted to follow up regarding the temporary WordPress Admin and FTP access we requested so we can check the issue mentioned in your community post. Please let us know once you’ve added us as an Admin user and sent the details to communitysupport@brizy.io.

  Best regards,
  Ariel H.

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