Autoplay Safari

Lenie Vd Gijp Barendregt

• March 27, 2026 12:51

Hi,

Can you please help me with the following.

I have a video on a website that does autoplay on all diviced except safari on laptop (it works on safari mobile and tablet).

I checked all browser options, tried using a muted video etc. nothing works. Also tested on multiple laptops with safari.

the website is sybvanbreda.com

What can we do to make this work?

Thank you in advance,

Lenie

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  Ariel H.

  • March 27, 2026 13:27

  Hi Lenie,

  Thank you for reaching out.

  I’ve tested this on my end and the video autoplay is working correctly in Safari on desktop. I’ve recorded a quick screencast to demonstrate this here: https://youtu.be/5ftyjfT_zVM

  Could you please try accessing the site from another Mac and see if this makes any difference? This will help us determine if the issue is device-specific.

  Looking forward to your update.

  Best regards,  
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • March 31, 2026 13:06

  Hi Ariel,

  Thank you for testing.

  I tried on 2 different laptops and both showed no video. Also no option to click play.

  Is there anything else we can try?

  Thank you, best regards,

  Lenie

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  Ariel H.

  • March 31, 2026 13:23

  Hi Lenie,

  I asked a colleague to check on their end as well, and it doesn’t work there either.

  Could you please share temporary WP Admin access so we can take a closer look at the issue? You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/34362960819090
  WordPress Admin URL:
  Username:
  Password:

  Best regards,  
  Ariel H.

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  Ariel H.

  • March 31, 2026 15:49

  Hi Lenie,

  Thank you for your patience.

  The issue could be caused by optimizations from the LiteSpeed Cache plugin. I’ve temporarily disabled it, please try again and let us know how it goes.

  Once we hear back from you, we’ll provide further recommendations if needed.

  Best regards,  
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 02, 2026 13:43

  Hi Ariel,

  Thank you for your response. The movie still does not play on Safari MacBook. What I do notice is that when you go to another page via home and then return to home via 'back', the movie does play. If you return to home from another page via the menu, then it does not work.

  What can we do to make it work?

  Thank you in advance.

  Best regards,

  Lenie

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  Ariel H.

  • April 02, 2026 16:21

  Hi Lenie,

  Thank you for the additional details. We can definitely continue testing this further on our end to better understand the behavior on Safari browsers.

  In the meantime, would you be open to using a small custom code workaround while we investigate this further? This can help ensure the video plays more consistently while we investigate the issue.

  Please let me know if you’re okay with proceeding with the custom code workaround for now.

  Best regards,
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 03, 2026 11:36

  Hi Ariel,

  A small custom code would be great.

  Thank you in advance!

  Best regards,

  Lenie

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  Ariel H.

  • April 03, 2026 12:07

  Hi Lenie,

  Before we proceed with using custom code as a temporary workaround, I’ve made a few adjustments to the video. I noticed that the original file uploaded to Vimeo had an audio track, so I downloaded it, removed the audio, and re-rendered the video.

  Could you please check on your end and let me know if it’s now working properly?

  Looking forward to your update.

  Best regards,
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 06, 2026 08:07

  Hi Ariel,

  Thank you for trying, but this does not help. I had also tried this.

  Can you please proceed with a custom code?

  Thank you in advance!

  Best regards,

  Lenie

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  Ariel H.

  • April 06, 2026 09:53

  Hi Lenie,

  Could you please try it again on your end? Before loading the site, kindly clear your browser cache and then check if the video autoplays as expected.

  Please let me know how it goes.

  Best regards,
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 07, 2026 09:05

  Hi Ariel,

  Unfortunately it is still not working.

  Can you try again?

  Thank you!

  Best regards,

  Lenie

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  Ariel H.

  • April 07, 2026 10:09

  Hi Lenie,

  We’ve now escalated the issue to our developers so they can investigate this further.

  We sincerely apologize for the inconvenience; we’ll keep you updated as soon as we have more information.

  Best regards,  
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 08, 2026 13:45

  Hi Ariel,

  Thank you for the update.

  When do you think this issue will be resolved?

  I can not finish this website for my client untill then.

  Best regards,

  Lenie

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  Ariel H.

  • April 08, 2026 13:50

  Hi Lenie,

  Thank you for the update.

  We don’t have an exact timeline yet, but I’ll follow this up and update you as soon as it’s fixed. In the meantime, you may continue working on other parts of your site.

  We appreciate your patience and ask for a bit more time to resolve this.

  Best regards,  
  Ariel H.

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