Contact Form CTA button - Unable to customize

Zakkiyah Daniels

• March 14, 2026 15:03

Whenever I click on the CTA button to change the color or the text, it immediately changes to the image attached. It does so with or without having a a form set up and connected to one of the apps, i.e Mailerlite. Please help.

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  KC George

  • March 16, 2026 04:22

  Hello Zakkiyah,

  This error usually occurs when using incompatible versions of Brizy and Brizy Pro. For exampe, these are compatible versions.

   

  Can you please share with us your Brizy and Brizy Pro versions?

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  Jace Paul

  • March 16, 2026 06:32

  I am having the same issue and my versions of Brizy Builder (2.8.2) and Brizy Pro (2.8.1) are compatible, as shown above.

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  Zakkiyah Daniels

  • March 16, 2026 08:09
  • Edited

  Hi KC, I do have two different versions but its always been this way. How do I update Brizy Pro? I dont see an option for auto updates.

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  Zakkiyah Daniels

  • March 16, 2026 08:10

  I have a second issue, as well. I keep getting this error message everytime i try to add a new block.

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  KC George

  • March 16, 2026 08:28
  • Edited

  Hello Zakkiyah,

  To install the latest Brizy Pro version, kindly follow these steps

  1. Deactivate and delete the Brizy Pro plugin
  2. Sign in to your Brizy account at https://www.brizy.io/account/login
  3. Scroll down to the heading "Brizy WordPress plugin" and click on the button "Download Brizy Pro 2.8.1" 
     
     

  After installing Brizy Pro 2.8.1, if you continue to see any of the above two errors, kindly get back to us.

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  KC George

  • March 16, 2026 08:28

  Hello Jace,

  Can we look at your WordPress dashboard to help you resolve this issue? Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/34028347989138
  • WordPress Admin URL: 
  • Username
  • Password

  Your email should include a link to this thread's URL, otherwise we will be unable to locate your support request. Please notify us in this thread when you send us the email.

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  Jace Paul

  • March 16, 2026 11:53

  Dear KC George, 

  I have sent the email as requested, from: elitedentalmanagementperth@gmail.com

  Thank you

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  Ariel H.

  • March 16, 2026 12:42

  Hi Jace,

  Thank you for your message.

  Could you please try it again? We’ve recently released an update that should address the issue.

  Please let us know how it goes.

  Best regards,  
  Ariel H.

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  Jace Paul

  • March 16, 2026 13:00

  Resolved, thank you

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  Zakkiyah Daniels

  • March 16, 2026 13:58

  Hi Ariel, 

  It was working for a few minutes but now it seems to be stuck. Not sure if this is for everyone or just for me.

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  Ariel H.

  • March 16, 2026 14:35

  Hi Zakkiyah,

  Thank you for your message.

  We checked the form on our end and it appears to be working properly. This is demonstrated on this screencast - https://streamable.com/683vk2

  Could you please try duplicating the form using the duplicate tool as shown in the screencast?

  If the issue still persists, please try clearing your browser cache or checking the site using another browser to see if that makes any difference.

  Please let us know how it goes and we’ll be happy to assist you further.

  Best regards,  
  Ariel H.

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