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My site is all broken (New update?)

Comments

6 comments

  • Ariel H.

    Hi Roy,

    Thank you for reaching out.

    We’re aware of this issue and it has already been escalated to our developers for further investigation. In the meantime, we recommend reverting to the previous stable versions available here: https://supportpage-temp.brizy.site/

    If you need any help with this, please feel free to send your site credentials so we can also check the issue from our end. Kindly send the following details to communitysupport@brizy.io:

    We’ll be glad to assist as soon as we have access.

    Best regards,  
    Ariel H.

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  • Roy Cuevas

    I downgraded both plugins on WP. Free and Pro

    That helped SORT OF. Site is back up and LESS broken. But still something's wrong

    The site is loading the pop ups at the end of the page and overall something completely off. The slider on the hero section looks broken as well

    Need help ASAP on this (I just sent my access information to communitysupport@brizy.io)

    Best,
    Roy

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  • Ariel H.

    Hi Roy,

    Could you please check again when you have a moment? We’ve applied a manual fix on our end.

    That said, we’ve also escalated the issue to our developers for further investigation to ensure it’s properly addressed.

    Best regards,
    Ariel H.

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  • Roy Cuevas

    Thanks.

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  • Roy Cuevas

    The site is still broken on mobile

    Is there any updates for this situation? Need a solution ASAP.

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  • Ariel H.

    Hi Roy,

    Thank you for your message.

    We tested this on mobile and it appears to be working as expected on our end. Could you please try checking it using another browser and see if that makes any difference?

    Our team is still working on addressing the issue. We’ll reach out as soon as we have any new updates to share.

    Best regards,  
    Ariel H.

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