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Website broke

Erin Canning

Hi, all I did was log in and add a global block to my links page, and my website broke. You can view the website here: https://erinptcanning.com/links. My website looks fine on the backend, so no idea why it's all wonky on the frontend. PLEASE HELP! 

Ps. I'm using version 2.8.1 for both free and pro. 

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Comments

9 comments

Date Votes
  • KC George

    Hello Erin,

    We apologize for the inconvenience. If you have access to "File Manager" in your hosting control panel, kindly download the CSS file from https://jmp.sh/XSTZzOUo and upload to the following folder and purge server cache to fix the issue. 

    /wp-content/plugins/brizy/public/editor-build/prod/editor/css

    If you need help with uploading the file, please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Your email should include a link to this thread's URL, otherwise we will be unable to reference your support request. Sending a password reset link is insufficient. Please notify us in this thread when you send us the email.

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  • Erin Canning

    Thank you! Email sent! 

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  • KC George

    Hello Erin,

    I have uploaded the CSS file. Please check if all pages of your website are loading fine.

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  • Erin Canning

    Hi! Mostly everything's looking good, but something's happened to my breadcrumbs on my template pages. See attached images. Image 1 is what my breadcrumbs look like on non-templated pages (and what they used to look like on the templates too). Image 2 is what I see on the backend when I edit the template using Brizy. And image 3 is what the template looks like when the template page looks like live.  

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  • Erin Canning

    Ps. The template pages are all of the categories under Blog. 

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  • KC George

    Hello Erin,

    Thank you for bringing the issue with Breadcrumbs to our notice. We have escalated this to our developers. We will  work on developing a fix for this issue, which will be released as part of a future update.  

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  • Erin Canning

    Thanks.

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  • KC George

    Hello Erin,

    When checking now, the breadcrumbs displays correctly in your blog category archives. For example, at https://www.erinptcanning.com/category/writing/

    Is the issue already resoved for you?  

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  • Erin Canning

    Yes, thank you!!! 

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