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Register Brizy Pro

Cocktalis AG

Hello,

I cannot register Brizy Pro. After attempting to activate the key, I receive an error message: Execution stopped. Attempt to save invalid project data.

Brizy - Version 2.7.21

Brizy Pro - Version 2.7.13

Please help me resolve this.

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Comments

6 comments

Date Votes
  • Ariel H.
    • Edited

    Hi,

    Thank you for reaching out and for sharing the details.

    This issue is known to occur on newly migrated sites and needs to be fixed manually on our end. To proceed, we’ll need temporary access to your WordPress admin dashboard, along with your Brizy Pro license key, so we can investigate and resolve the issue directly. Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

    Looking forward to your update.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Jérôme, please also include your license key when emailing us at the same address so we can resolve this issue as quickly as possible.

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  • Cocktalis AG

    Hello any update ?

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  • Ariel H.

    Hi Jérôme,

    Thank you for following up. In our previous email, we asked for your license key so we can proceed with escalating the issue and also help activate the license on your site.

    Could you please share the license key with us so we can assist you in fixing the issue?

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Jérôme, thank you for your cooperation. We've now escalated the issue. I will get back to you as soon as I have an update.

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  • Ariel H.

    Hi Jérôme,

    We've now resolved the issue with your license.

    Additionally, please make sure that the Home URL and Site URL are the same to avoid errors when creating your pages.

    Best regards,
    Ariel H.

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