Domain still not connnected

Jessica Cramer

• January 28, 2026 11:59

Hello, i am still waiting for the SSL to connect on the domain.

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  Ariel H.

  • January 28, 2026 12:15

  Hi Jessica,

  Thanks for contacting us.

  Could you please let us know which project or domain you’re referring to, and the workspace it’s in? Once we have that, we’ll be able to take a closer look and check the SSL status for you.

  Best regards,  
  Ariel H.

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  Jessica Cramer

  • January 28, 2026 12:16

  Hello, thank you - it is in the RCB workspace.

  Many thanks.

   

   

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  Ariel H.

  • January 28, 2026 12:39

  Hi Jessica,

  It looks like the domain hasn’t been connected to this project yet. Could you please confirm that you’ve followed the steps in this support article to connect your domain to your website:
  https://support.brizy.io/hc/en-us/articles/360041764052-Add-A-Custom-Domain

  Once that’s done, please share the domain name with us so we can check the DNS setup on our end.

  Best regards,  
  Ariel H.

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  Jessica Cramer

  • January 28, 2026 12:45
  • Edited

  I’ve updated the CNAME and a records on Squarespace and took the other a records out.
  It’s r******.uk the domain section this side is green just tells me an ssl error.

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  Ariel H.

  • January 28, 2026 17:09

  Hi Jessica, please check again in about an hour as the DNS is still propagating. I’ll also monitor it on my end and let you know once everything is working.

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  Ariel H.

  • January 28, 2026 17:18

  Hi Jessica, your website is now working on our end.

  

  If it doesn’t load correctly for you, please try clearing your browser cache and refresh the page. Let us know if you’re still seeing any issues.

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  Jessica Cramer

  • February 03, 2026 12:34

  Thank you for your help, can I ask why the sitemap is not ranking in google console?

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  KC George

  • February 03, 2026 13:04

  Hello Jessica,

  I tested your sitemap, https://www.rcbwindowcleaningservices.co.uk/sitemap.xml at https://seositecheckup.com/tools/sitemap-test. The file is readable and there are no XML errors.

  Kindly submit the sitemap again and let us know if you see the same error. 

  

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