Contact form not working

Martin Weisbach

• January 21, 2026 09:58

Hello!

I am using the brizy contact form on several websites. There seems to be a genral problem with those contact form. I tested several sites an none of them are working anymore. For example on blumen-holzgerlingen.de. When you fill in the form an submit it you get the success message but the mail is not delivered to the receiver. As I said the problem appears on several websites...

Thank you

Martin

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  Ariel H.

  • January 21, 2026 10:38

  Hi Martin,

  Thank you for contacting us.

  Could you please check Dashboard → Brizy → Leads and confirm whether the submissions are being recorded there? If the leads appear there, it means the Brizy form is working correctly. If this is the case, the issue is often related to email delivery, which usually depends on the server’s mail configuration (site-sent emails are often blocked or filtered). 

  We’ll be glad to check and confirm this for you if you can provide temporary access to your WP Admin page. You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32711848575378
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Martin Weisbach

  • January 21, 2026 11:20

  I found out that the problem is related to Wordpress 6.9: https://github.com/PHPMailer/PHPMailer/pull/3283

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  Ariel H.

  • January 21, 2026 11:47

  Hi Martin,

  To help ensure emails are delivered, please configure your site to use SMTP instead of the default PHP mail function - https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

  Best regards,  
  Ariel H.

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