problem with mail form

Tomas Nittner

• January 20, 2026 09:49

for years I have been unsing the mail element on the sites of my clients without any problem. now suddenly it acts up with the mail signaling „success your mail has been sent“ but it never reaches the destinary. it also shows up as „sent“ in my dashboard. I tried re-installing the element but to no avail. sending a message via the regular mac mail program works fine! the vexing part, it’s on the web site of an physician who is used to make his appointments via the mail on his site.

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  Ariel H.

  • January 20, 2026 12:17

  Hi Tomas,

  Thank you for contacting us.

  Could you please check Dashboard → Brizy → Leads and confirm whether the submissions are being recorded there? If the leads appear there, it means the Brizy form is working correctly.

  

  If this is the case, the issue is often related to email delivery, which usually depends on the server’s mail configuration (site-sent emails are often blocked or filtered). 

  We’ll be glad to check and confirm this for you if you can provide temporary access to your WP Admin page. You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32682136456978
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • January 20, 2026 13:54

  Hi Tomas,

  Thank you for your cooperation.

  I tried accessing the account, but unfortunately the credentials don’t seem to be working on our end.

  

  Could you please double-check them and send the correct login details when you have a moment? Once we’re able to log in, we’ll be glad to continue checking the issue.

  Kind regards,
  Ariel H.

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  Tomas Nittner

  • January 30, 2026 14:52

  hello ariel,

  I am still patiently waiting for a solution for my contact form...

  kind regards,

  tomas

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  Ariel H.

  • January 30, 2026 15:24

  Hi Tomas,

  When we previously tried to access your site, the username and password provided didn’t work on our end. We’d appreciate it if you could add us as an administrator in your WordPress dashboard so we can take a closer look. You can create an Admin user in WordPress and send the details to communitysupport@brizy.io, along with the following information:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/32682136456978  
  WordPress admin URL:  
  Username:  
  Password:  

  Best regards,  
  Ariel H.

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  Christen Turner

  • February 01, 2026 20:09

  I'm having the same issue. The form submits and the record shows up in the leads section, but the email notifying that there was a form submission does not get delivered. I assumed it's a deliverability issue (it's supposed to go to a gmail address), but have no idea how to resolve it.

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  Ariel H.

  • February 02, 2026 10:16

  Hi Christen,

  Thank you for the update. 

  Please try configuring SMTP on your site and see if that helps resolve the issue.
  https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

  If the problem persists, please follow the steps outlined in the previous thread to securely share your site’s login details with us, so we can take a closer look.

  Best regards,
  Ariel H.

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