My new versions of Brizy and Brizy pro (the latest ones) after your latest update are disabling my Pro features.

Karina Olivier

• January 06, 2026 08:23

Hi there,

 

I've tried everything, cleared cache, uninstallend and reinstalled. Latest version for everything. I need your help here. 

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  Ariel H.

  • January 06, 2026 08:28

  Hi Karina,

  Thank you reaching out.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32328486350354
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • January 06, 2026 09:02

  Hi Karina,

  Thank you for your cooperation.

  We recently encountered the same issue on another customer’s site hosted on WordPress.com, and we were able to fix it by disabling the Page Optimize plugin. Since your situation matches exactly, we recommend disabling this plugin as well.  This is demonstrated on this screencast: https://youtu.be/mPKeGr0ATTg

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Karina Olivier

  • January 06, 2026 09:04

  Thank you for the fix :) 

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