Plugin not working properly

David Blumberg

• December 08, 2025 18:45

Our pro plugin is not working properly for general visitors.  When logged into the wp-admin it is working but general visitors are just seeing shortcodes.

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  David Blumberg

  • December 08, 2025 19:22

  As a follow up I have tried disabling all plugins with the exception of Brizy and it did not make a difference.

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  Ariel H.

  • December 09, 2025 02:13

  Hi David,

  We're sorry to hear you re having this issue with Brizy.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31694483590162
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • December 09, 2025 08:31

  Hi David,

  When I checked your website yesterday, the layout appeared to be broken, but it seems to be working properly now.

  Best regards,
  Ariel H.

   

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