Clicking the + (add elements) makes the page go blank

Jonathan Newton

• December 06, 2025 06:00

Clicking the + (add elements) makes the page go blank as the title suggests... I use to be able to click here to start adding elements. The page just wigs out, loads fast to a blank page, and nothing. Just paus, stop, dead end. Nothing. Doesn't matter the template, same result every time. What's going on?

 

This all happens when going to create a new page or even start with a template, just trying to edit with brizy. That's all.

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  Ariel H.

  • December 08, 2025 08:25

  Hi Jonathan,

  Thank you for reaching out to us.

  Could you please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31636788355090
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 09, 2025 15:02

  Hi Jonathan,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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