Global element not working as expected, Link to block not working

Martin Weisbach

• December 01, 2025 15:09

Hi! 

On https://www.therapiezentrum-bb.de/ you find a block with 4 buttons after the header image. It should be under the headerimage on every page. it unsed to be there but now I can't find a way to put it there. Rearranging on other pages doens't work. I already rebuilt it. Nothing works. It is on the correct position on the homepage but not on other pages. Second thing is the link in that block to the block "kontakt" doesn't work either. On the frontend the link isn't displayed correct. Where it should say "#kontakt" it says "#kontakt_dOE_Q8W7aS4" or something like that.

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  Ariel H.

  • December 01, 2025 15:35

  Hi Martin,

  Thank yo for contacting us.

  Could you please try making a small temporary change to the page to force the problematic blocks to recompile? For example, try adjusting the width of the section or block that contains the buttons, or add a bit of padding. After that, click Update and check on the front end if the buttons work.

  If the issue persists, please repeat the same process for the blocks that the buttons are linked to. Make a minor edit, hit Update, and see if recompiling those blocks resolves the problem.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Martin Weisbach

  • December 01, 2025 15:43

  Hi Ariel,
  
  thank you. Recompiling the contact-block did the trick for the link problem. But the element can't still be placed at the right position except on the homepage...
  
   

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  Ariel H.

  • December 01, 2025 15:51

  Hi Martin,

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31499757249426
  WordPress Admin URL:
  Admin Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 01, 2025 16:14

  Hi Martin, purging the WP Fastest Cache fixed the issue.

  In case it doesn't work on your end, please clear your browser cache or try using another browser.

  Kind regards,
  Ariel H.

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  Martin Weisbach

  • December 01, 2025 16:28

  Hi Ariel,
  
  sorrry, no that didn't work. The 4 Buttons after the headerimage are where they should be on the homepage. On all other pages they aren't. I tried different browsers. Even some with which i have never been to that page before ...

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  Ariel H.

  • December 01, 2025 17:20

  Hi Martin,

  It appears there’s an issue with the global block on the other pages. When I try to move it back to its correct position, the block ends up duplicating itself. This is the first time I’ve encountered this behavior, so I’ll need to have one of my colleagues take a closer look. I’ll get back to you as soon as I have an update.

  Sorry for the inconvenience, and thank you for your patience.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 02, 2025 11:21

  Hi Martin,

  Thank you for your patience.

  We’ve fixed the pages you reported, but could you please check the site again to see if there are any other pages we might have missed? This is an old bug that has resurfaced, and our developers have been informed, this should be fixed in one of the upcoming future updates.

  We apologize for the inconvenience.

  Best regards,
  Ariel H.

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  Martin Weisbach

  • December 02, 2025 11:29

  Hi Ariel,

  seems to be working! Thank you!

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