Pictures of post not shown on respoinsive mobile display
Hi,
I have website saga4sailing.com in here i have a couple background pictures on posts/links for example under the heading "Locations". The pictures do not display on the responsive phones format and oalso not on an actual phone. Can you please inform me what the issue is?
Thank you
Anouk
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Hi Anouk,
Thank you for contacting us.
Please try disabling all other plugins except Brizy and Brizy Pro to see if the issue still occurs. It would also help to temporarily switch to a different theme. This will help us determine if the problem is coming from a plugin or theme conflict.
If the issue continues after these steps, please send us your site’s credentials so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.
Community Post link: https://support.brizy.io/hc/en-us/community/posts/31375296845842
WordPress Admin URL:
Username:
Password:Looking forward to your reply.
Best regards,
Ariel H.0 -
Hi Anouk,
Thank you for your cooperation.
It looks like the user account you provided doesn’t have administrative access, so I’m unable to proceed with the checks. When you can, please update the user account to an Administrator and let me know once it’s done.
Thank you!
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Hi I have updated sorry!
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Hi Anouk,
Thank you for your patience.
It looks like the images lost their link on the Tablet and Mobile views. To fix this, we’ve set the image size back to Original, which restored the links. If you encounter a similar issue on other pages, please follow the same steps shown in the screencast ( https://youtu.be/SLhO5ILjWmI ) to correct it.
Please let us know if you need any further assistance.
Best regards,
Ariel H.0
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