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There's something obviously wrong with the Version 2.7.17 Update, doing it just gave my site a critical error

Eli Miskin
  • Edited

Thankfully I didn't try updating my most important site first.

There's something obviously wrong with the Version 2.7.17  Update, doing it just gave my site a critical error.

I deactivated and reactivated the plugin, the site is coming up, but the Brizy plugin component is not working properly and my site is a mess. EDITED* Never mind, my site is not working: 

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

 

How can I revert back to previous version? ASAP Please

 

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Comments

3 comments

Date Votes
  • Ariel H.

    Hi Eli,

    My apologies for the inconvenience.

    Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/30950146113938
    WordPress Admin URL:
    Username:
    Password:

    We will also need access to cPanel or your hosing console so we can further investigate the issue.
    cPanel login URL:
    Username:
    Password:

    Looking forward to your response.

    Best regards,
    Ariel H.

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  • Eli Miskin
    • Edited

    I find that this is ridiculous that you are asking for that information to help solve the issue when you obviously know that it’s a known issue by the amount of people that have already posted about it.

    Once again, Brizy is operating with awful business tactic.

    I’ll send the email with the information because I need my site back up and working, plus I would like to be able to update my other sites, but if anything goes wrong from you accessing anything, prepare to be put on blast throughout the internet.

    UPDATE: The BRIZY PRO UPDATE FIXED THE ISSUE, so you obviously already knew what it was. 

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  • Ariel H.

    Hi Eli,

    Thank you for your feedback, and I understand your frustration. I’m glad to hear that updating Brizy Pro has resolved the issue on your end.

    Regarding your concern about login details, we only ask for temporary access when necessary to quickly identify and resolve issues that cannot be reproduced on our side. This helps us escalate cases more efficiently if we don’t find an immediate solution. We always handle this information with the utmost care and confidentiality.

    I appreciate your patience and understanding, and I’m glad that your site is now back up and running.

    Best regards,
    Ariel H.

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