Global pop-up windows stopped working when clicking a button

Timur Taveev

• November 02, 2025 12:25

Hello

I'm not sure which Brizy update caused global popups to stop working for all buttons assigned to them.

I noticed a problem that occurred on all my sites where I used global popups. I created a popup, made it global, then on different pages I selected a button and assigned the global popup to it. Everything worked fine before, but after the update (I don't know which update caused the error), when I clicked on the button assigned to the popup, nothing happened.

Here's an example:
https://cleromed.ru/product/svetilnik

https://cleromed.ru/product/maiatnikovie-dveri-dlya-chistyh-pomeshhenij/

(Try clicking the "Consultation" button)

I have the same problem on my other sites. Clients for whom I created the site are complaining that popups suddenly stopped working.

The issue can be fixed by making changes to the block containing the pop-up button. However, since there are many websites and pages, you can fix this in the plugin code to automatically resolve the issue for everyone.

0

• 

  Ariel H.

  • November 03, 2025 09:56

  Hi Timur,

  Thank you for contacting us.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/30726786295698
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • November 04, 2025 10:08

  Hi Timur,

  I just wanted to follow up regarding the temporary WordPress Admin access we requested so we can check the issue mentioned in your community post. Please let us know once you’ve added us as an Admin user and sent the details to mailto:communitysupport@brizy.io.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.