Brizy Cloud Issue

Heather Carreira

• October 29, 2025 18:59

Hi! I did some updates to my Brizy Cloud (lifetime account). I go to check my site today and it won't load. Tried testing in multiple browsers and devices. Logged in to brizy account did another save.  Get a white page with this text "The project is running a legacy version of Cloud and cannot be properly processed." Please advise, I rely on the site for my business. TY

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  Heather Carreira

  • October 29, 2025 19:40

  https://www.kewlinteractive.com/ - I was just reading some other posts about moving to a new system. I never received those emails. I dont mind transitioning if I need to but if I could have my site reinstated for the time being I would appreciate it.

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  KC George

  • October 30, 2025 05:35

  Hello Heather,

  Since your project has a single page, we have manuall migrated it for you. You can see the migrated project in your dashboard.

   

  Kindly compare the two projects and ensure all content is the same. Then follow instructions at https://support.brizy.io/hc/en-us/articles/360041764052-Add-A-Custom-Domain to add your domain  kewlinteractive.com to the migrated project.

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