Website not loading

D Lovelace

• October 29, 2025 18:56

HELP!!
When I try to go to my site i get a blank page with this error: "The project is running a legacy version of Cloud and cannot be properly processed."

www.hastystorytelling.com

Please help ASAP
Dennis
dennislovelace@hastystorytelling.com

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  KC George

  • October 30, 2025 05:00

  Hello Dennis,

  You are seeing this error because your project is using a deprecated project format and this format will not be supported going forward. We had launched a migration tool in mid June to help you migrate your deprecated projects to the current format. All user dashboards carried a notification reqeusting them to migrate deprecated projects by August 1st.

  

  A newsleter was also sent to Brizy users on June 19th requesting them to migrate their deprecated projects. We later extended the deadline for migrating deprecated projects to October 15th. After the deadline, the migration tool was withdrawn. The only option now is to migrate the project to the current format manually. Here are the steps.

  1. Save the homepage as a design layout in the deprecated project by selecting the "Save Layout" opiton towards the bottom right corner.
     
  2. In a new browser tab, open the Brizy Cloud dashboard and add a new project and and import the page layout saved in step 1, by selecting the appropriate design from the "Saved Blocks and Layout Library"
     
     
     
     
  3. Repeat steps 1 and 2 for all pages. While transferring content, please also transfer meta data like SEO title and description, social sharing images etc.
  4. Copy paste the global styles and typography from the deprecated to the new project
  5. Recreate menu, setup global blocks and display conditions ( if you were you using global blocks)
  6. Re-setup the email notifications for Brizy forms in the new project
  7. Once all content is succesffuly migrated, add the custom domain to the new project following the procedure at  https://support.brizy.io/hc/en-us/articles/360041764052-Add-A-Custom-Domain

  You can also have a look at the screen recording developed for another user at https://jumpshare.com/o4DkpPqC demonstrating the procedure. If you need more guidance on any steps, kindly get back to us. We will make a screen recording for you with the procedure.

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