Website not displaying

Ariana Gil

• October 20, 2025 19:14

Hi Brizy team, 

I am getting the following message when I try to access my website "The project is running a legacy version of Cloud and cannot be properly processed." 

Can you tell me why this is happening and help me get it fixed please?

Thanks,

-Ariana

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  KC George

  • October 21, 2025 09:31

  Hello Ariana,

  You are seeing this error because your project is using a deprecated project format and this format will not be supported in the future. 

  We had launched a migration tool in mid June to help you migrate your deprecated projects to the current format. All user dashboards carried a notification reqeusting them to migrate deprecated projects by August 1st.

   

  A newsleter was also sent to Brizy users on June 19th requesting them to migrate their deprecated projects. We later extended the deadline for migrating deprecated projects to October 15th. After the deadline, the migration tool was withdrawn. The only option now is to migrate the project to the current format manually. Here are the steps.

  1. Save the homepage as a design layout in the deprecated project by selecting the "Save Layout" opiton towards the bottom right corner.
     
  2. In a new browser tab, open the Brizy Cloud dashboard and add a new project and and import the page layout saved in step 1, by selecting the appropriate design from the "Saved Blocks and Layout Library"
     
  3. Repeat steps 1 and 2 for all pages. While transferring content, please also transfer meta data like SEO title and description, social sharing images etc.
  4. Copy paste the global styles and typography from the deprecated to the new project
  5. Recreate menu, setup global blocks and display conditions ( if you were you using global blocks)
  6. Re-setup the email notifications for Brizy forms in the new project
  7. Once all content is succesffuly migrated, add the custom domain to the new project following the procedure at  https://support.brizy.io/hc/en-us/articles/360041764052-Add-A-Custom-Domain

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  Ariana Gil

  • October 30, 2025 16:24

  Hello Brizy Support,

  I have an active Personal Cloud subscription (next payment due March 17, 2026).
  My previous project used a deprecated format and is no longer supported.
  I’ve created a new project with the migrated layout, but my license is not showing as assigned — the “Assign License” button is missing.

  Could you please unassign the license from the old deprecated project and reassign it to my new one?

  Thank you!

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  KC George

  • October 31, 2025 06:36

  Hello Ariana,

  I have removed the custom domain added to your deprecated project "AG CONSULTING". Your domain arianagil.com can now be added to the migrated project. I have also renamed the new project to "AG Consulting  - Migrated". 

  After completing the migration process, kindly follow the revised procedure at https://support.brizy.io/hc/en-us/articles/360041764052-Add-A-Custom-Domain to add the custom domain to your migrated project.

   

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