Page Refresh Error

John Lammey

• October 14, 2025 11:48

This happens on complicated brizy pages and rolls back to a previous version. I turned off all caching and it is less frequent but still happens as a page gets complicated.

What can I do to prevent this?

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  Ariel H.

  • October 14, 2025 12:03

  Hi John,

  Thank you for reaching out to us.

  Could you please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/30216867190546
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  John Lammey

  • October 15, 2025 20:57

  Theme did not fix. only plugin active Brizy Pro - still same problem. This happens after the page gets complicated. First I noticed it would fail with too much complexity in one block, so I switched to multiple blocks which is better, but when it reaches a certain complexity level it will not save the update. I did get a lot further but saving after every change. that got me further. But now my page cannot accept 1 more change. Can I send you the page to look at.

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  Ariel H.

  • October 16, 2025 08:11

  Hi John,

  Thank you for the update.

  To help us look into this the issue, could you please follow the steps outlined in our last email to send in your site’s credentials? 

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  John Lammey

  • October 16, 2025 17:53

  I am pretty sure it is due to page complexity. I have no problem until I build a page with a lot of complexity. It reaches a point when it will not save and just spins. It stays stuck and I have to leave the page and my last change is gone. can i export the page that I cannot add one more item to and send it to you?

   

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  Ariel H.

  • October 17, 2025 08:34

  Hi John,

  Thank you for the update.

  You’re right, we’ve seen a similar case before where another user was able to resolve the issue by updating their server settings, specifically, increasing the body size limits in their ModSecurity configuration, which was blocking larger save requests. This may be something you could check with your hosting provider. You may need assistance from them to set this up, as they can help adjust the necessary settings on the server side.

  For more details, please refer to this support thread: https://support.brizy.io/hc/en-us/community/posts/27240442687378

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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