So frustrated !!! URGENT !!!!

Gustavo Mezo

• October 03, 2025 11:43

I’m having a very frustrating issue with your Form element in Brizy Pro. I simply want to change the email address where form submissions are sent, but there is no option visible in my editor.

• My setup: WordPress with Brizy Free + Brizy Pro 2.7.7 (no other plugins installed).

• The forms display fine on the site, but when I try to edit them in Brizy and click on the button (where I assume the email settings should be), I immediately get this error:

  “Une erreur s’est produite en essayant d’afficher cet élément. Vous pouvez ouvrir un problème ou supprimer cet élément.”

• Because of that error message, I cannot access any place to configure the “Send To” address.

• If I disable Brizy Pro, the error goes away — but then I lose all the Pro functionalities I need for the forms.

This is extremely frustrating because something as basic as setting the recipient email for a contact form should not be hidden or broken. I’ve already spent hours trying to solve this without success.

Please tell me:

• Where exactly I can configure the “Send To” email address in Brizy Pro 2.7.7?

• Is this error message a known bug with this version?

• Do I need to reinstall or downgrade to make the form work?

 

Right now, my client’s contact forms are unusable until this is resolved.

Thanks,

0

• 

  Ariel H.

  • October 03, 2025 12:01

  Hi Gustavo,

  My apologies for the inconvenience.

  Please share your WordPress admin login details with us so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/29947723361042
  WordPress Admin URL:
  Username:
  Password:

  Also include the name or the URL of the problematic page.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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• 

  Gustavo Mezo

  • October 03, 2025 13:10

  • Where exactly I can configure the “Send To” email address ?

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• 

  Ariel H.

  • October 03, 2025 13:45

  Hi Gustavo,

  I’ve recorded a short screencast to show you where to find the "Send to:" option. You can watch it here: https://www.youtube.com/watch?v=09r6kFUvUeQ

  If you’re still seeing the error from the screenshot you shared, please provide us with temporary access to your site so we can investigate further.

  Best regards,
  Ariel H.

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