Images Not Showing on Backend & 404 Error when trying to get back to WP Dashboard

Caitlin Rice

• September 23, 2025 19:33

Hi there. We're having two issues. One with our images not showing on the backend and the second is that selecting "back to WP dashboard" is throwing a 404.

We've tested with all our plugins disabled and it did not fix the issue. Here is a loom video. 

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  Ariel H.

  • September 24, 2025 08:26

  
  Hi Caitlin,

  Thank you for contacting us.

  To help narrow down what might be causing these issues, could you please try temporarily disabling all other plugins except Brizy and Brizy Pro and see if the problem still occurs? This will let us know if another plugin is interfering.

  If the the issue continues, kindly provide us with your WP Admin credentials so we can take a closer look from our side. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/29699273474194
  WordPress Admin URL:
  Username:
  Password:

  Also make a full backup of your site as a precaution.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 25, 2025 10:15

  Hi Caitlin,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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