Main menue disappeared

Christiane Seufferlein

• August 22, 2025 11:13

Hello dear Brizy team
I am experiencing the following problem on the website https://bertas-flachs.at since the last update of Brizy WP - Pro, my main menu is no longer displayed and I cannot save or update my pages. I get the error message: The page is either open in another browser or another browser tab. This message appears in Firefox as well as in Google Chrome. Theme is Blocksy-Pro
Please help me quickly. Christiane.

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  Ariel H.

  • August 22, 2025 11:45

  Hi Christiane,

  Thank you contacting us.

  Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28942909642770
  WordPress Admin URL:
  Username:
  Password:

  Also, please include the URL of the problematic page.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 22, 2025 13:53

  Hi Christiane,

  Thank you for sharing the site credentials with us. 

  Unfortunately, the account doesn’t have administrative access, so we’re unable to fully inspect your site. Could you please update the user role to Administrator and let us know once it’s done? 

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Christiane Seufferlein

  • August 23, 2025 07:41

  Hello Ariel, i am so sorry, but now it is done. you have administrative access.

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  Ariel H.

  • August 25, 2025 08:59

  Hi Christiane,

  Thank you for you for your cooperation.

  It appears that Wordfence’s Extended Protection (Web Application Firewall) is preventing you from saving or updating pages. Even if Wordfence is disabled, the Extended Protection remains active, so simply disabling the plugin won’t help.
  This is demonstrated on this screencast: https://www.youtube.com/watch?v=rxPdUK7Mklk

  Could you please disable Extended Protection, or reinstall Wordfence and then do not re-enable Extended Protection? This should allow you to save changes and resolve the issue with your main menu.

  For detailed guidance on how to disable Extended Protection, please refer to this help article: https://www.wordfence.com/help/advanced/remove-or-reset

  Once that’s done, try updating your menu and pages again, everything should work properly.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Christiane Seufferlein

  • August 25, 2025 09:43

  Hello Ariel, i deleted Wordfence, the menue is displayed.

  Thanks for helping me. have a nice day.

  geetings from Austria Christiane

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