Webiste has critical error after updating to 2.7.4

Nobuhiro Tsuruoka

• August 09, 2025 11:44

Hello,

My website www.yappanippon.com has been getting critical error across most pages after I upgraded to Brizy 2.7.4 and Brizy Pro 2.7.2.

My WordPress version is 6.8.2. I checked by deactivating both Brizy plugins and the website is running fine.

Please provide a fix.

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• 

  Ariel H.

  • August 11, 2025 11:49

  Hi Nobuhiro,

  We’ve released an update today. Could you please install it and see if this helps fix the issue?

  

  Best regards,
  Ariel H.

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  Nobuhiro Tsuruoka

  • August 12, 2025 05:41

  Hello Ariel,

  I got the update but 2.7.7 as compared to 2.7.5 you mentioned.

  This doesn't fix the issue.

  

   

  After deactivating both the plugins, the website works but broken ofcourse.

  

  Please HELP!

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• 

  Ariel H.

  • August 12, 2025 08:15

  Hi Nobuhiro,

  Thank you for the update.

  To help isolate the issue, please try the following steps:

  1. Temporarily disable all other plugins except Brizy and Brizy Pro.
  2. Switch to a default WordPress theme (like Twenty Twenty-One).

  These steps will help determine if the issue is being caused by a conflict with another plugin or your current theme.

  If the issue persists, please send us your site credentials so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28654559743762
  WordPress Admin URL:
  Username:
  Password:

  We will also need access to cPanel
  cPanel login URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Nobuhiro Tsuruoka

  • August 13, 2025 04:16

  Hello Ariel,

  I did what you asked me to do.

  Rest of the plugins are FINE, no issues there.

   

  I tried doing what you suggested with the current theme (CORE Child) and move to Twenty-Twenty-Five, although some pages work when I disable the main theme, some pages still don't work (ex: Schools List). This is when both brizy and brizy Pro are ACTIVE and the theme is  Twenty-Twenty-Five. Also, none of the translations work at all.

   

  When I deactivate both the plugins, all pages work fine across both themes - Core Child and  Twenty-Twenty-Five, including translations.

   

  I have shared the details of the website as you asked on your email.

   

  Best,

  Nobu

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  Ariel H.

  • August 13, 2025 09:13

  Hi Nobu,

  Thank you for your cooperation.

  Updating the PHP Memory Limit, Max Execution Time, and Post Max Size has resolved the issue.

  

  

  Best regards,
  Ariel H.

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