Menu all messed up

Fran Jeanes

• August 06, 2025 15:34

Automatic updates on brizy and brizy pro meant that the css for the menu on my site got messed up. I saw another user get help and I went to https://supportfiles.brizy.site/ and downloaded the previous versions. I uploaded them and everything was fine yesterday. I had disabled auto updates but somehow the new versions were back today! I have pro installed but the plugin no longer shows my license info.

As per another user's support answer I have changed the padding and resaved pages to recompile. No change.

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  Ariel H.

  • August 06, 2025 15:50

  Hi Fran,

  Thank you for contacting us, and we apologize for the inconvenience.

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28592859108754
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Fran Jeanes

  • August 06, 2025 16:00

  Thanks.

  Also, when I updated brizy plugin it mentioned brizy and brizy.io as the plugin developer, it was not white labeled like it usually is. I downgraded the plugin to v.2.510 so that it still said: 

  A drag & drop front-end page builder to help you create WordPress pages lightning fast.

  Version 2.510 | By mobimax

   

  where mobimax is my white label name

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  Ariel H.

  • August 06, 2025 16:04

  Hi Fran, could you please try this link - https://www.fortressmobile.com/?nocache=1

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  Fran Jeanes

  • August 06, 2025 16:08

  OK, that looks back to normal :)

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  Ariel H.

  • August 06, 2025 16:16
  • Edited

  Hi Fran,

  If the /nocache=1 parameter is not present, the navigation menu issue can occur again. The only permanent fix is to gain access to the root directory and remove all files added by your caching plugins.

  The fastest workaround is to change your site’s Permalinks to use https://fortressmobile.com/ (without the www). This should still work even if someone types or visits the www version of the site, as it will automatically redirect to the non-www version. Essentially, the browser will always resolve to the canonical version you set in your WordPress and hosting settings, which helps avoid cache conflicts.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 06, 2025 16:28

  Hi Fran,

  The version issue you’re seeing only occurs on sites hosted with SiteGround and a few other hosting providers due to their internal caching, which can sometimes pull an older plugin version from their cache instead of the latest one. We’ve now updated Brizy and Brizy Pro to their latest versions.

  

  Best regards,
  Ariel H.

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  Fran Jeanes

  • August 06, 2025 16:32

  Hi Ariel,

  Thank you. It looks like support changed the url would be without the www. 
  
  As I am building a new site I hope that the issue is fixed for a few weeks, if not I'll go into the root directory. 

  Or should I just delete the caching plugin?
  
  Fran.

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  Ariel H.

  • August 06, 2025 16:37

  Hi Fran,

  We’ve switched it back to www, but you may need to clear your browser cache or try viewing the site in incognito mode to see the change. 

  Best regards,
  Ariel H.

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  Fran Jeanes

  • August 06, 2025 19:29

  Hi Ariel,

  Based on what you wrote earlier doesn't the www have to stay off the url in Wordpress, or is the change triggering caching?

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  Ariel H.

  • August 07, 2025 08:36

  Hi Fran,

  Yes, the www can sometimes trigger caching issues. If you're still experiencing issues with it, you can update the URL by going to Dashboard → Settings → General and adjusting the WordPress Address (URL) and Site Address (URL) fields.

  Best regards,
  Ariel H.

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  Fran Jeanes

  • August 07, 2025 13:46

  Thank you for the clarification, Ariel. And for the support help.

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  Fran Jeanes

  • August 07, 2025 20:14

  I just noticed that the footer has disappeared. I have another ticket in about another site where the same things has occurred.

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  Ariel H.

  • August 07, 2025 20:58

  Hi Fran,

  Thanks for your patience.

  You can fix the missing footer block by making a small edit to it—like adding a bit of padding or temporarily reducing the width of the block. After saving the changes, you can then set the width back to 100%. This action forces Brizy to recompile the page and often resolves the issue. Here’s a quick screencast that demonstrates the steps: https://youtu.be/4X5TVyfIegA.

  However, please note that there appears to be a hard caching issue on your server. To view your updated page, you might need to add extra parameters to the URL, such as '/?nocache=2' or any other random value, as shown in the video. You may also want to check with your hosting provider to see if there’s an option in your hosting panel to purge the cache more effectively.

  Let me know how it goes.

  Best regards,
  Ariel H.

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  Fran Jeanes

  • August 07, 2025 21:09

  Hi Ariel,

  OK, so yesterday you mentioned the siteground hosting can cause caching issues so I'll look into that. However, the global footer shows up on some pages and not others so what causes that problem to start and then get caught up in the caching issue? The footer was there yesterday.
  
  Thanks,

  Fran.

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  Ariel H.

  • August 07, 2025 21:24

  Hi Fran,

  Yes, this is likely a caching issue. 

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