Brisy Pro version deactivates every day
I have a customer with a site https://nortewave.pt, and its brisy pro plugin deactivates daily, causing errors.
How shoud I proceed to correct this issue (I have already issued a new license, just in case).
Thank you and regards,
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Hi Sadik,
Thank you for contacting us.
This issue is often caused by a version mismatch between Brizy and Brizy Pro. Please make sure that you have Brizy 2.7.4 and Brizy Pro 2.7.2 installed, as these versions work together without compatibility issues.
Best regards,
Ariel H.0 -
Dear Ariel,
I have ensured that the version are as required and auto updates is enabled for this WordPress installation.
Unfortunately, this morning the site had again the PRO Plugin deactivated.
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Hi Sadik,
Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.
Community Post link: https://support.brizy.io/hc/en-us/community/posts/28590299878034
WordPress Admin URL:
Username:
Password:Looking forward to your reply.
Best regards,
Ariel H.0 -
Hi Sadik,
Thank you for sharing your site credentials. We were able to log in, but it appears that the user account provided does not have administrative access.
Could you please update the account to have administrator privileges so we can access the plugins.
Best regards,
Ariel H.0 -
Hi Sadik,
Thank you for your cooperation. We’ll go ahead and observe if the issue occurs again.
In the meantime, could you please share more details about how this occurred? For example, were there any recent changes made to the site, hosting, or plugins?
Looking forward to your reply.
Best regards,
Ariel H.0
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