Hash Links Aren't Working

Vishal Kakka

• July 28, 2025 09:24

I have 4 hash links in my header menu of my website. Only on desktop, these 4 hash links don't work and instead of scrolling to the designated block, it shows random numbers in the URL. 

I have tried deactivating all plugins except Brizy, but the issue didn't get fixed. This is only happening on desktop, for tablet and mobile, the links seem to be working fine.

Screen Record for Reference
https://go.screenpal.com/watch/cTiujJnI09E

Please provide a solution for this as this has affected the main navigation menu for me.

Thank you

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  Ariel H.

  • July 28, 2025 11:35

  Hi Vishal,

  Thank you for contacting us.

  Could you please try adding 1px padding or margin to your header block, save the page, and then preview it on the front-end? This small change can help trigger a recompilation of the page, which might resolve the issue with the hash links on desktop.

  Also, kindly make sure you're using the latest versions of the builder:

  Brizy Free: 2.7.4
  Brizy Pro: 2.7.2

  If the issue still continues after trying the step above, feel free to share your login details with us so we can inspect the issue directly on your site. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28374648247826
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Vishal Kakka

  • July 28, 2025 12:40

  Hi Ariel, 

  Tried your suggestion of adding 1px padding to the header block. It didn't do anything. 

  The plugins are also all updated to the latest versions 2.7.4 & 2.7.2

  I have shared Wordpress Login Details at communitysupport@brizy.io. 

  Please check and let me know what could be causing the issue. 

  Thank you.

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  Ariel H.

  • July 28, 2025 13:09

  Hi Vishal,

  Thank you for your cooperation.

  I’ve changed the anchor links to use URLs instead of blocks for now.

  

  I remember we recently escalated a similar issue, so I’ll check on the progress and get back to you as soon as I have more information.

  In the meantime, if you have any questions, feel free to reply.

  Best regards,
  Ariel H.

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