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Hi, I purchased the WordPress plugin and would like to start using it, but I am unable to do so. I am unable to save either with an empty WordPress installation or with an existing update. Neither the draft nor the public function is working.
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Hi Istvan,
Thank you for reaching out, and I’m sorry to hear about the issue.
Please try the steps outlined on this article and see if this helps:
https://support.brizy.io/hc/en-us/articles/22590197512210If the issue continues, kindly share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.
Community Post link: https://support.brizy.io/hc/en-us/community/posts/28301771379218
WordPress Admin URL:
Username:
Password:Looking forward to your reply.
Best regards,
Ariel H.0 -
Hi Ariel,
I replied by email yesterday, but I haven't received a response. I find it a little worrying that you haven't responded, and I still can't continue working.
I gave you access to one of the newly installed WordPress sites. I won't be able to give you FTP access if you need it.
So far, two customers have purchased the plugin, but it doesn't work on either of their servers. This is really not good, guys!
WordPress Admin URL: https://weblockdev.com/brizy/wp-admin/
Username: ******
Password: *****0 -
Hi Istvan,
Thanks for sending the login details. Unfortunately, they don’t seem to be working on our end.
Could you please double-check that the credentials are correct and that they work on your side? Once confirmed, kindly send them to us again.
Looking forward to your reply.
Best regards,
Ariel H.0
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