Custom Fonts Not Showing in Published Version

Sarah Spencer

• July 21, 2025 17:51

I am building a website which contains a couple of custom fonts, in the edit with Brizy mode the fonts all look to be working correctly but on the live site, they are not showing 

I've cleared the cache and deactivated all the plugins one by one 

but still no joy .. please assist? 

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  Ariel H.

  • July 22, 2025 09:52

  Hi Sarah,

  Thanks for reaching out. I've just replied to one of your previous support requests, and I’ll be glad to check this issue as well once we have the site credentials.

  Best regards,
  Ariel H.

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  Sarah Spencer

  • July 24, 2025 16:22

  any update on this please? 

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  Ariel H.

  • July 25, 2025 08:32

  Hi Sarah,

  Just a quick update to let you know that we’ve fixed the issue on your website.

  

  When you get a chance, please clear your browser cache before loading the site and check if everything is working as expected from your end.

  Best regards,
  Ariel H.

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  Sarah Spencer

  • July 28, 2025 06:50

  Sorry, this is the wrong ticket - I opened two. 

  That was the broken menu, not the custom fonts 

  Please see - https://jkautomotive.co.uk/

  Thanks 

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  Ariel H.

  • July 28, 2025 11:06

  Hi Sarah,

  Thank you for the update.

  It looks like the website was recently moved from a staging environment to the live domain. The issue was occurring because some resources were still pointing to the staging URL.

  We’ve used the Replace URL tool to update the links, and that should now resolve the problem.

  

  Let us know if you notice anything else!

  Best regards,
  Ariel H.

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