Skip to main content

Brizy Pro 2.7.1 and content blocks Blocksy Pro 2.1.3

Milan De Keijzer
  • Edited

Hi, has anyone had this issue also?  After upgrading to Brizy Pro 2.7.1, Brizy doesn't load into Blocksy content blocks any more. I use Blocksy content blocks as header and footer of the site.
The content of the blocks is made with Brizy Pro. Worked as a charm before the Brizy update. I already checked the connection between Brizy and Blocksy in Brizy Settings panel.

Major bummer as I wanted to go live with a client site tomorrow!
Only working solution I found is making Brizy Global blocks and put them manually above and below the body content of every page. MANUALLY work on about 20 pages! Also have to do this for new pages coming up.
 Any suggestions for a quick solution?
Thanks in advance.

0

Comments

12 comments

Date Votes
  • Ariel H.

    Hi  Milan,

    Thank you for contacting us, and we apologize for the inconvenience.

    Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/28140084916370
    WordPress Admin URL:
    Username:
    Password:

    In the meantime, we’ve released Brizy 2.7.1 and Brizy Pro 2.7.1, which include fixes for various display issues. Kindly update both plugins to the latest versions and check if the problem persists.

    Looking forward to your reply.

    Best regards,
    Ariel H.

    0
  • Milan De Keijzer

    Access link send to your email address.

    Best regards.

    0
  • Ariel H.

    Hi Milan,

    Thank you for bringing this to our attention. We've escalated the issue you reported to our Development Team and are currently awaiting their response. We appreciate your patience and will keep you updated as soon as we hear back.

    Best regards,
    Ariel H.

    0
  • Chris Miller

    popup windows are not working with the newest updates.  When you create a link and have the option for Page, URL, Block "Popup" File.  

    0
  • Ariel H.

    Hi Chris,

    Please also update to Brizy 2.7.2 and see if that improves the issue on your end. We're still awaiting further updates from our senior support team and will keep you posted as soon as we hear back.

    0
  • Milan De Keijzer
    • Edited

    Hi Ariel,

    I have updated my dev site with Blocksy Pro 2.1.4. Nothing changed. Content blocks are not loading correctly with Brizy content as before.

    0
  • Ariel H.

    Hi Milan,

    Thank you for reaching out, and I’m really sorry to hear about the trouble you’re experiencing.

    Upon checking, it looks like the issue may be related to a compatibility conflict between Brizy Pro 2.7.1 and how Blocksy handles its content blocks. Since you’re using Brizy-built content inside Blocksy’s header and footer blocks, it’s possible that recent changes in how Brizy compiles or renders content are affecting how it's loaded within those Blocksy areas.

    The fact that Brizy Global Blocks still work suggests that Brizy itself is functioning as expected, but Blocksy may no longer be able to render Brizy content blocks the same way it did before the update.

    As a temporary solution, we recommend rolling back to the previous working backup if you're in a time-sensitive situation. 

    Apologies for the inconvenience, and thank you again for your understanding.

    Best regards,
    Ariel H.

    0
  • Milan De Keijzer
    • Edited

    Hello Ariel,

    I tested again with an older backup in another test environment.
    Here are my results:
    Start setup
    PHP: 8.3 (set before install - WP 6.8.2 requirement)
    WP:  6.8.2 - GB (automatically updated)
    Blocksy Pro: 2.1.2
    Brizy Version: 2.6.22
    Brizy Pro: 2.6.14 

    RESULT: SITE WORKS
    -----------------------------------

    Update sequence:
    1) EWWW optimizer plugin.
    Version 8.2.0 | By Exactly WWW

    RESULT: SITE WORKS

    2) GreenShift - Animation and Page Builder Blocks
    Version 11.7.2 | By Wpsoul 
    Version 11.8.1 | By Wpsoul

    RESULT: SITE WORKS

    3) Blocksy Companion (Premium)
    This plugin is the companion for the Blocksy theme, it runs and adds its enhacements only if the Blocksy theme is installed and active.

    Version 2.1.2 | By CreativeThemes
    Version 2.1.4 | By CreativeThemes

    4) BlocksyVersion: 2.1.2
    By CreativeThemes
    Update Available
    There is a new version of Blocksy available. View version 2.1.4 details or update now.

    BlocksyVersion: 2.1.4
    By CreativeThemes
    Updated!

    RESULT: SITE WORKS

    5) Brizy
    Version 2.6.22 | By Brizy.io 
    Version 2.7.3 | By Brizy.io 

    PLUS:

    6) Brizy Pro
    Extended functionality for the Brizy WordPress builder plugin.

    Version 2.6.14 | By Brizy.io
    Version 2.7.1 | By Brizy.io 

    RESULT: SITE IS BROKEN!

    CONCLUSION: 

    1) Updating Blocksy Pro from version 2.1.2 tot 2.1.4 results in a working site as expected. No issues with Blocksy as rendering inside Content Blocks is working.
    2) After updating Brizy (2.7.3) and Brizy Pro (2.7.1) to their latest version, the site malfunctions in rendering the Blocksy content blocks in header and footer area. Just empty space.

    END CONCLUSION:
    Issues are caused by the latest Brizy versions.

    To be thorough I also tested with a bare bones theme. I disabled Blocksy for this test.

    https://wp-pagebuilderframework.com/
    Premium version (latest) 
    I wanted to make the same architecture with sections made by the theme with Brizy Pro content to render on the frontend.

    This gave even a worse result:
    There has been a critical error on this website.
    Learn more about troubleshooting WordPress.

    [UPDATE 250720: Today I tested the same structure with Astra Pro theme. I could work in the backend and save the header template section. On thte frontened Astra just rendered their own header without CSS. No Brizy content as expected in the header section. Another evidence that Brizy causes the issues. ]


    Maybe your Brizy developers can make a working build (well tested on WP 6.8.2) from Brizy 2.6.22 and Brizy Pro 2.6.14 without breaking changes to sites. Seeing the amount of complaints or refunds in this forum makes me sad. I had good hopes for working with Brizy WP, but now I have angry customers who don't understand what the delay is to going live with their sites.

    Best regards, Milan.



    0
  • Ariel H.

    Hi Milan,

    Thanks for the detailed testing.

    I've forwarded this to a team member for further review. We'll keep you updated once we have more information.

    Apologies for the inconvenience.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Milan,

    My apologies for the delay.

    This should be working now, please check on your end and let us know if the issue persists.

    We appreciate your patience, and we’re here if you need further assistance.

    Best regards,
    Ariel H.

    0
  • Milan De Keijzer

    Sorry Ariel,
    I did a rebuilt of the whole project with Blocksy Pro and Elementor Pro.
    My customers couldn't wait any longer.

    For now I am leaving Brizy.
    Wish you all the best as I see there are many more issues to solve.

    Best regards,
    Milan.


    0
  • Ariel H.

    Hi Milan,

    I completely understand your decision, especially when timelines and customer needs are a priority. I’m sorry to hear that Brizy didn’t work out for your current project, and I appreciate you giving it a try.

    I wish you all the best with your new setup using Blocksy Pro and Elementor Pro, and I hope your project goes smoothly from here. If you decide to revisit Brizy in the future, we’d be happy to have you back.

    Best regards,
    Ariel H.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question